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Dear Guest, Greetings from Sarova Panafric! Thank you for choosing to stay at Sarova Panafric and for sharing your feedback with us as it is always a strong motivation to all of us to continuously provide a high level of services. We are delighted to note that your overall hotel experience with us was good and also noted your concern on the room which we will look into resolving. We look forward to welcoming you back. Yours Sincerely, David Gachuru.
Dear Guest, Thank you for your feedback on your recent stay at Sarova Panafric. It is through our guests’ feedback that we are able to continually improve. We are pleased that you had a great time in our hotel and felt both secure and at peace during your stay. We are also happy that you found our facilities clean and breakfast decent. At Sarova Hotels, we are committed to delivering Refreshing African Hospitality that meets and exceeds our guests’ expectations. We have, therefore, taken note of the areas you have highlighted that we need to improve on and have put corrective measures in place to ensure that your next stay with us will be seamless. We look forward to hosting you again. Yours Sincerely, David Gachuru General Manager