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Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thank you again and wish to welcome you soon.
Dear wadah826, We are so pleased to read your nice review, and it is our pleasure to have Hilton Honors guests stay with us! It is nice to saw you counting on our staff service, our room, swimming pool and lounge, which you said almost like Conrad- our luxury hotel brand. As Hilton Standard, we provide Make It Right to each guest, which promised if any unsatisfied things happen during your stay, our team will make it right for you. Thank you again for your kindly words, we look forward to provide you such great experience in the near future.
Dear HIRO0102, First of all, please allow me to extend our apology to your unpleased stay at Hilton Xi'an. Your stay has come to our attention since last night when you reported the problem with the bathroom. Once we received your report, our maintenance team took immediately action to repair it. Our staff offered you an upgrade to a luxury suite to improve your stay experience, especially you are our loyalty Diamond Member, but you refused. We encourage all guests report any problem during their stay and we will Make It Right. Sadly, the room condition you reported had never come to our attention or even reported by any guest during last couple months. For your dining experience, I've checked with related team member and I would like to explain to you. As a downtown located hotel, it is hard to have a city taxi during the dinner time. Our team member Aries asked you if we can get an DiDi since there was no taxi available at that moment. We explained to you the price and get you with an DiDi with your permission. He gave the driver the restaurant's detailed information and paid full attention on the APP until he saw the car has arrived the restaurant. After couple minutes, he got the driver's call, you said want to come back because the driver can’t find the right place. Once you return to the hotel, we apologize to you and explain to you either taxi or DiDi is not controlled by the hotel, we don’t guarantee their service. Aries asked you if you need our accompany to take you to the restaurant, you refused. This morning, our Front Office Manager even asked you if you need us to order your favorite food in that restaurant and deliver to your room for you, you still refused. Hope the above explanations can help you to understand our team really care about their guests, they give their passion and patience to our guests in details. With their contribution during the past 2018, we won the Connie Award which is the highest hotel award for all brands across Hilton. This represent our hotel has the perfect balance of product and outstanding service. We received over 1000 positive comments on TripAdvisor which can prove we did something right and we will always do in that way. We are Hilton, we are Hospitality! Thank you again for your recently stay, we wish you had great time in Xi’an!
Dear みやJAL, Thank you for recent stay at Hilton Xi'an! We are glad to hear that you enjoyed your stay, and we hope our convenience location will bring you back this way when your next trip at Xi'an! We look forward to being a part of your future unforgettable moments!
お客様は、 最近西安を访れたヒルトンホテルにお越しいただきありがとうございました。!私達は都心部に位置しており、ホテルから市民街に戻るのはとても便利だ。朝食とびサービスの认可を感谢して。私はチームのメンバーとお客様の体験を分かち合います。これは私達の后でサービスを向上させることに非常に役立ちますので、次回お越しください。 Dear atsuok124, Thank you for choosing Hilton Xi'an during your recently stay and rate us full score in your reply. We are centrally located in Xi'an, convenience to the Bell Tower, city wall, and Muslim Street. I will share your feedback for complimenting our breakfast and service with our team members. We are sincerely looking for your next visit and to continue provide our high quality service for your and your family!