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Very impressive, the little touches here make the big difference. Nightlight in bathroom, fingertip towel folded like a flower. All other towels folder very professional. Somebody cares!!!! Breakfast was equally great. All the food was displayed with care. It was very clean and we had a large assortment of delicious food. The only little disappointment was that the manager on duty was continually on the phone. We hope it was business related and not private! Still this hotel deserves a 5 out of 5.
Had a problem yesterday. I spent 2 nights here and booked a third for yesterday thru CLC lodging but some how it booked 2 rooms. 5 hours after booking I went to check in. I told receptionist and manager I don’t not need two rooms. I am by myself, but manager said I have to pay for two rooms. I asked her how outrageous that sounds like evidently clearly there was a glitch issue, but she insisted for me to pay for a second room. They said they need at least 48 hour notice when I do the math it was five hours. Needless to say, I left without checking in I will not return and I am failing this hotel. I can’t believe they act like this is a Third World country I also put a complaint in with Hilton honors.
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利用時期: 2023年10月旅行のタイプ: ビジネスでの旅行
客室選びのポイント:Stay away. They run this hotel like a third world country.
Breakfast is subpar compared to competitors. I have stayed here many times and for pricing it's not worth staying here anymore. Had to clean my own table for breakfast and food wasn't refilled. Bfast man wore same gloves to stock food, play on his phone. Room wasn't clean
I'm not an uptight clean-freak, but every space in this hotel was dirty: the walls, the floor boards, the elevator walls, the elevator doors. The halls had wall paper coming off and piles of tile sitting in the hall. I knew I wasn't just being uptight when a stranger entered the elevator and started talking about how dirty the place was. Breakfast was okay, if you stuck to the bread. There was fresh fruit, which was exciting, but it looked like it had been around for awhile. My partner's room had a plastic bag over his fire alarm. He let the front desk know and they...left it there. We asked them about it in the morning and they let us know it was because they needed to defog the room. We reminded them that the bag also keeps the fire alarm from going off. It wasn't connecting. The cable tv didn't work. We moved to a different hotel. …
We had no power when we woke up. We had a funeral to attend. Also breakfast was cold. I know it wasn't their fault but they could have done something for us because of not having power. Also their battery backup was running low. After an hour the stairwells where dark. Not very safe.