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Dear morinocoyagi Thank you for sharing your constructive feedback with us. We appreciate your highlight on the areas of shortfall you had observed during your recent stay with us. First and foremost, we would like to extend our sincere apologies for your less than satisfactory experience. It certainly comes as such a disappointment to learn of your comments on us. Please rest assured that all team members have duly taken note for immediate improvement on the areas concerned. We are firmly committed to correcting our shortcoming and, more importantly, in regaining your confidence on us. Once again, thank you for your invaluable feedback and we will look forward to having another privilege of welcoming you again in the near future. Best Regards Putu Riana Resort Manager
Dear piacapbal Thank you for sharing staff attitude and room cleanliness was good and we valued so much your constructive feedback toward to breakfast selection, room facilities , and mosquito. Rest assured that we would take serious concern to above feedback, shared it to all of team and take necessary action to avoid the same problem happening in the future. Therefore in this occasion we would like to offer our sincerest apologies for not being able to fill up your expectation and for the inconvenience you have encountered during stay with us. We do hope there would be chance to serve you again in the future, and we promise to taking and delighting you with excellent experience. Sincerely Putu RIana Resort Manager
Dear daisuke6754 Dōmo arigatōgozaimashita, we are delighted to learn that your 5 nights honeymoon stay with us was very enjoyable and thank you so much to share it with others. We are pleased to know that you liked with our villa location close to main street, and thank you to acknowledge our staff was very friendly. We also concerned to read your feedback toward to the breakfast menu, we would share to the culinary team and promise to improve variety of menu in the future. We are looking forward to welcoming you again and we will ensure to delight you again with an excellent experience. Sincerely Putu Riana Resort Manager
Dear QouJakarta We are delighted to learn that you have fully enjoyed staying with us. Thank you for sharing villa location close to the main street of SEMINYAK where the guest able to shop in the walking distance. We are also very happy to know that you have shared our villa was very clean, breakfast was delicious and spa treatment was comfortable. We have spa treatment in our villa and we create daily special offer for our guest in the house included Lulur massage. We will share this beautiful comment to the team including spa team to encourage them in continuing to create an excellent experience. We believe in that you will be back to stay with us again and please ensure to let us know to delight you again with the best experience. Sincerely Putu Riana Resort Manager