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Dear Sunshine807288, Thank you for reviewing your stay at our hotel. While we are glad you enjoyed our ideal location and your overall time with us, we are sorry your stay was interrupted by maintenance issues with your bathroom. We have taken this up with our team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Joseph Giordano Reputation Management Coordinator
Dear Shinon8753, Thank you for choosing the Sheraton New York Times Square Hotel and for the kind review. It is great that our guests can seamlessly access an array of landmark attractions and one-of-a-kind activities from our excellent location. World-class dining, unparalleled shopping, and museums are right at our doorstep. Thank you again, and we hope to see you again on your next visit to the Big Apple. Joseph Giordano, Reputation Management Coordinator
Dear kanokuma89, We are thrilled to know you thoroguhly enjoyed our convenient location. Many of our guests agree with you and love our proximity to local attractions, shopping and dining options, and transportation. However, we would like to apologize for any issues you had with your guest room. We strive to provide a comfortable space for our guests to relax in after a busy day in the city, so we are sorry to have let you down. Please know you may always report any issues to the front desk, as we will always be happy to try to make up for any issue. Thank you once more for your feedback. We hope to have the chance to welcome you back for a flawless experience. Joseph Giordano Reputation Management Coordinator
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