Dear Stay804642, We’re appreciate your review and very sorry to learn that our service was not up to standards. From your comments, we understand that you were flying from Almaty to Bishkek on Air Astana. The flight itself is quite short, only 45-55 minutes, but we are making every effort to provide our passengers with the comfort and care. For passengers of business class on the this short haul route, we offer variety of beverages and snacks. We have different type of aircraft in our fleet and entertainment systems may vary depending on the aircraft type. Unfortunately we don’t know your flight details, but individual entertainment system is available on B767 and A321Neo; overhead screens is installed on B757 and the rest of Airbus fleet. We also offer to our passengers KCTV Stream, it’s app that can be downloaded on your personal device and activated during the flight. KCTV Stream offers range of movies and TV shows to enjoy. In regards to Business Сlass Lounge, we regret to say it is not operated by “Air Astana” in Almaty airport. We do have our own Business Class Lounge in Nur-sultan, where passengers can enjoy in relaxing atmosphere meal, snacks, beverages as well as Wi-FI, magazines and newspapers. Thank you again for the review and hope to see you on board. Sincerely, Nadima