Hello MarloesR1989, First of all: Thank you for your feedback, we take it seriously and are always interested in improving our products. Our Tour Manger analysed your case, especially regarding the tour description on the resellers website and discussed it among the managers of our Team. However, honestly, we cannot understand your critics– it appears that you received exactly what you booked with an adequate tour description on the resellers website: A three hour guided bike tour through the city, with a friendly guide and a 15 minute refreshing break included. The tour is designed with a relaxed pace of 15 km within 3 hours. We consider it reasonable for healthy people of all ages. 24 degrees Celsius and sunshine are what most of our guests consider: perfect riding conditions. We do sell water 0,5 bottles before the tour starts for a nonprofit price of 1,50 €, because we care about hydration while cycling a lot. We are sorry that we could not satisfy your expectations, maybe you expected something we just do not offer. Your are in good hands with Baja. But please don't be disappointed next time, because we operate for Baja. All the best and nice holidays. - Management & Team

Herzlichen Dank für Ihre freundliche Bewertung.

Hallo Horst, Isabelle und Anatole, vielen Dank für die tolle Rückmeldung. Wir sind froh zu hören, dass es euch gut gefallen hat und hoffen auf ein Wiedersehen! Mit freundlichen Grüßen, Team ColoniaAktiv