Hi Kath D, We appreciate your feedback and will pass it onto our Melbourne Zoo team to review. We're sorry to hear you were unable to see all the animals who call Melbourne Zoo home. This could be for a number of reasons, either their exhibit was having maintenance, the animals were with their keepers participating in routine health checks or they decided to remain inside that day (the animals always have the choice to go inside). In saying this, we're always aiming to improve our customer experience, so this feedback has been passed on, along with your suggestion regarding more staff on around the place. I have also passed on your feedback regarding the Giraffe Lookout Cafe. We're sorry to hear this occurred. Kind regards, Zoos Victoria