Dear Madam, Firstly we would like to thank you for bringing this matter to our attention. We also want to express our deepest apologies. Please allow us to bring some background information and explanation concerning this issue. The day of your trip was also the day when the decision regarding the start of quarantine was about to be made. While you were on your way to the Auschwitz Museum the decision about the start of quarantine was made public. This caused a lot of stress and concern as the entire travel industry was suddenly put on hold. Although this was a historic day it cannot excuse this situation. This is why the driver suffered the appropriate consequences for their unprofessional and life-endangering behaviour. We have also fully reimbursed you for the trip. Please accept our deepest apologies and know that we will be working to make sure such situations do not happen in the future. Our company regards health and safety as a priority and this behaviour is unacceptable. This particular driver has been working with our company for the past 15 years and we have never received any complaints directed towards them so this is an unusual situation. We are extremely sorry that you have experienced such stress and please accept our sincere apologies one more time. I hope that you will return to Krakow and we will see you again. All the best!