Dear SHelly, Thanks SO much for this rave review of 5 stars for our services. Your warm and sincere review raving about our serivces, professional guides and drivers is wonderful. We really are gratified by your acknowledgement of our efforts to provide tourism services of this highh standard. Sharing this for others to read of, is much appreciated. Hope were wll see you agian some time travelinng with us, there is much more to explore.

We are sorry to read of this or whatever it was you expereinced , but you dont give much detail on what you actually experienced., where you were supposed to go to and where was there NO guide as you claim?? .It may not even be by our company!!!! as ALL our tours are in vans or coaches and have guides . You cannot be serious!! when 94% excellence on this platform indicates otherwise.... We certainly do use a taxi ONLY in order to transport travelers promptly in the pickup and dropoff procedure especially in Jerusalem ,that was congested by awful traffic. during this peak high season. NOt for the tour in any way.... YOur words other than harmful are not backed by any kind of explanation of where you were and what it was that happened to you..., undoubtedly, wise readers on this platform will defintely be able to sense this.. You should get your facts correct rather than false rash claims,regarding our prices and our tour services. If you have got the wrong company weask you remove this slanderous review promptly thank you

Dear Roda Thnaks So much for this 5 star rated review of your tour guided by Saul.he deservesyor prasie and compliments for his professional giuding. We are really happy to read when travelers come away satisfied with a memorable and enlightening tour experience. Your kind recommendation of our services is highly appreciated. Look forward to seeing you again soon.

Dear June We know that Dan sure deserves this 5 star rating for guiding your tour and have you come away with an enlightening and memorable tour experience. We are proud he is an esteemed memeber on our team. Thanks for traveling with Bein Harim and look forward to seeing you again soon.

Dear Jean Paul we sare sorry to read this account of your tour experience with Ben Harim. The language shedule of our tours are permanent year round , Therfore it can only be that when orderinng you did not notice that some tours are NOT guided at all in Spanish We provide English and Spanish daily, meaning the tour may be bilingual, NOt in Spanish only . We state this very clearly in our organisational terms.(it is a matter of supply and demand) We reserve the right to change for logistics, but certaily need to inform you Will reiterate wtih operations team HOwever You should have had clear information as to where you were traveling daily..We wi l check this out.

Dear Walter Thanks very much for this comlimentary review of your tour guided by Lorne. He is a real pro and deserves your praise for his knowledge and tour management capabilty. We hope to see you again traveling with Bein Harim.

Dear Zaira Razza, The guides of the Holocaust Museum alone are allowed to guide inside the museum. This is the museum's policy. Our guides explain all possibilities in Yad Vashem like that you can have headphones. Regarding the Church of the Holy Sepulcher- I regret the fact you didn't contact us prior posting your review so we can conduct a clarification of the matter and if necessary, compensate you accordingly. I couldn’t find any justification for such poor rating. You took four tours with our company and Level of guidance, quality of service and general impression for all the tour were not mention at all in your review (Except for the tour with Amir's guidance). Know that we value your input as we continue to strive to provide quality service that meets client expectation. I hope that we will have the privilege to guide you again in Israel and rectify any disservice. Sincerely, Shelly Yaron Marketing Manager Bein Harim