Thank you very much for your custom and we really appreciate new Japanese customers. We are sorry to hear our tour did not meet your expectation, please allow me to explain the measures we have in place to avoid such misunderstanding. The text descriptions indicate the mode of transport, in this case you booked a walking tour. The (Tour modes: Walking) also describes a walking tour. We are sorry this wasn’t picked up before you embarked on our tour. Inclusions and Exclusions are always clearly highlighted for all our tours. We are sorry to hear that these were overlooked in this case but we don’t believe it is deserving of a bad review. All reviews and feedback are treated like gifts for Kanazawa Walking Tours and we appreciate your feedback in this case. We are consistently reviewing our tours for added value and clarity and will review all descriptions to improve clarity. Should you prefer a driving tour of the city we would be delighted to offer you this service.

Kanazawa Toursのツアーにご参加いただき、誠にありがとうございました! またのご参加をお待ちしております。