We thank you for your contribution even if we are very sorry that your experience was this, moreover on a tour reputed to be 100% more than positive with enthusiastic reviews only 5 stars in many years!
There are some things I disagree with:
First of all, in my humble opinion, it makes no sense to choose a city tour on a scooter (in a famously chaotic city like Naples) and complain about the smog ...! For the future, we suggest you opt for a different kind tour (in the countryside where you can breathe deeply the smells of nature or near the sea) instead of choosing a city tour on a scooter where, of course, you are clearlyin contact with the smell of smog. I also guarantee that the vintage Vespa produces less annoying emissions than current modern scooters.
With regard to the vintage Vespa, consider that you have chosen a tour on a vehicle over 60 years old and I personally think, even in this case, that it makes little sense to complain about the speed of the engine ...!
You clearly did not enter the chocolate factory as it is not always open, as carefully specified in the tour description. Maybe you didn't read carefully. It says just like this: "Gay Odin Chocolate Factory is closed on Saturdays and Sundays". Therefore also this criticism personally I consider it without foundation...!
About the wine... We don't understand why you say you didn't have the wine. Vincenzo, your guide, remembers with extreme precision that between you two customers the mother wanted the wine and her daughter only wanted the water. We really don't understand why you say there was no wine...!!!
About the ice crea, we don't understand what the problem is related to the ice cream stop. You call it "fantastic" but you didn't like that it was made in a shop ... Where should we make it? Why can't a stop for an ice cream be made in an ice cream shop? I don't really understand to be honest...!
The souvenir of this tour is the "Vesuvio" chocolate from the Gay Odin chocolate factory which, as mentioned, was closed. For this reason it was not delivered to you.
But on the days when the factory is closed, clients make a complete tasting during the stop for the coffee break which, you will certainly remember, there was (and which you have defined as "fantastic"): you will certainly remember that you did not consume espresso coffee + sfogliatella standing up but Babà, Sfogliatella and Cappuccino sitting at the table...!
Unfortunately there was an extraordinary unscheduled closure of the fry shop on that day, so you stopped for a tasting in another fry shop. I am very sorry for the 10 minute wait it takes to heat up the fryers. Instead, I am very pleased that during the wait Vincenzo told you the story of Naples. He is a great guide! I am also happy that the freshly cooked products consumed were to your liking
For the pizza lesson, which you also define "fantastic", they were absolutely waiting for you. I don't know why you got the feeling they weren't expecting you, I'm sorry but that's not the case at all. The arrival times are fixed and very precise, especially in the pizzeria because the Pizza Class lasts 1 hour and must not overlap with the entry time of regular customers.
Regarding the size of the driver, we will suggest to Luigi a strict diet even if having a size L does not prevent a person from being a driver. In the meantime, we can assure you that there are no handles or hooks on the Vespa saddle that it was unable to grip due to the size of the driver.
We assure you that what is to be seen is on the right and left and not in front. The view from a tour bus is through the side windows, it usually goes like this.
I don't know what else to add.
Thanks anyway for his contribution.