Surf Segnana
4.5
8:30~18:30
月曜日
8:30 - 18:30
火曜日
8:30 - 18:30
水曜日
8:30 - 18:30
木曜日
8:30 - 18:30
金曜日
8:30 - 18:30
土曜日
8:30 - 18:30
日曜日
8:30 - 18:30
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4.5
212件の口コミ
とても良い
143
良い
34
普通
12
悪い
6
とても悪い
17
Silvio V
5件の投稿
2023年8月 • 一人
servizio veloce e cortese, ampia scelta di vele e tavole e mute x noleggio windsurf , formule di costo adatte a tutti, molto comodo il prato x fare palazzo al sacco o prendere il sole, da segnalare l'ampio parcheggio pubblico che con 10€ ti consente di lasciare la macchina tutto il giorno (in altri punti di Torbole costa 18€..), bagni e docce a disposizione, possibilità di noleggiare anche sup e bici
投稿日:2023年8月19日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
nyc2014el
ニューヨーク シティ, ニューヨーク州12件の投稿
2023年8月 • ファミリー
We went kayaking and paddle boarding across the lake having hired equipment from the very friendly and helpful man at the segnana post on Torbole beach. We had a windsurfing lesson with segnana too- the instructor was really great- really clear and encouraging- and got us all up and catching the wind. If we had stayed longer we would have had further lessons .
投稿日:2023年8月1日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Alejandra P
カンパーニャ, アルゼンチン3件の投稿
2022年9月 • 一人
Surf Segnana
Torbole
865506734
Oggi fa un mese....
Istruttori certificati? Certificati da chi? Ramón è un istruttore certificato? Qual'è il suo cognome? Ramón e il suo vero nome? Ho chiesto ma non mi rispondono. Essere nominato mio istruttore il primo giorno del mio pacchetto windsurf (18/9/22) è stato l'inizio della fine della mia vacanza.Il comportamento di questo signore con me è stato così spiacevole, che non ho potuto partecipare a nessuno dei giorni successivi. Ho avuto soltanto 10 giorni di vacanza, quando avevo programmato un bellissimo viaggio di un mese.
Torbole
865506734
Oggi fa un mese....
Istruttori certificati? Certificati da chi? Ramón è un istruttore certificato? Qual'è il suo cognome? Ramón e il suo vero nome? Ho chiesto ma non mi rispondono. Essere nominato mio istruttore il primo giorno del mio pacchetto windsurf (18/9/22) è stato l'inizio della fine della mia vacanza.Il comportamento di questo signore con me è stato così spiacevole, che non ho potuto partecipare a nessuno dei giorni successivi. Ho avuto soltanto 10 giorni di vacanza, quando avevo programmato un bellissimo viaggio di un mese.
投稿日:2022年10月23日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Buon giorno Alejandra Pavese,
ci spiace leggere tutte le vostre recensioni. Specialmente perché, come segnalato anche nelle precedenti recensioni, il problema sarebbe stato di natura personale tra lei e una singola persona fuori dall'orario lavorativo. Quindi non riguarda né l'azienda né i nostri servizi.
Per questo provvederemo a tutelarci dalle sue diffamazioni infondate per vie legali.
Cordiali saluti,
Surfsegnana
投稿日:2022年10月24日
この回答はTripadvisor LLCのものではなく、施設管理者の主観的な意見です。
Alex V
1件の投稿
2022年7月
Molto consigliato per principianti e pro... ottimo staff in ufficio e in acqua... simpatici, disponibili e molto professionali
投稿日:2022年8月1日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
debbiejames20
レスター, イギリス1件の投稿
2022年7月
Safety, Aggression, Money
When you arrive to book everyone is very nice as you’d expect.
Once on the lake within a short space of time my son fell in and amazingly his paddle sank. I couldn’t believe the paddles would sink but several witnesses on the beach area confirmed it. I went back to the hire facility and was immediately told I owed €50 for a replacement paddle!!! I asked don’t the paddles float but was told, it was my fault, I had to pay… They were very aggressive and rude. I was staggered by their reaction and how quickly several of them turned confrontational and threatening demanding payment. It was incredibly unpleasant.
You have little choice as they retain your ID when making the booking.
As several other customers commented, "€50 for a €10 paddle is good money”!!!!!
In addition to this the health and safety is very poor. When booking at the desk there are no questions asking for the children’s age, whether you have used the equipment before or even if everyone can swim.
Its the same when you collect the equipment, no checks given. They don’t even check if the life jackets fit or that kids put them on correctly.
As many have commented, the bay area is very busy and congested. There is little or no supervision and its surely only a matter of time before there is a serious accident.
Its a very poor organisation with the emphasis purely on money. There are many other hire companies around the lake that are far superior
When returning the equipment they were again very rude, blunt and aggressive. They just want your money, it was like being mugged.
I’m sure, as with the other negative reviews, they will reply with some twisted comments and take no responsibility.
When you arrive to book everyone is very nice as you’d expect.
Once on the lake within a short space of time my son fell in and amazingly his paddle sank. I couldn’t believe the paddles would sink but several witnesses on the beach area confirmed it. I went back to the hire facility and was immediately told I owed €50 for a replacement paddle!!! I asked don’t the paddles float but was told, it was my fault, I had to pay… They were very aggressive and rude. I was staggered by their reaction and how quickly several of them turned confrontational and threatening demanding payment. It was incredibly unpleasant.
You have little choice as they retain your ID when making the booking.
As several other customers commented, "€50 for a €10 paddle is good money”!!!!!
In addition to this the health and safety is very poor. When booking at the desk there are no questions asking for the children’s age, whether you have used the equipment before or even if everyone can swim.
Its the same when you collect the equipment, no checks given. They don’t even check if the life jackets fit or that kids put them on correctly.
As many have commented, the bay area is very busy and congested. There is little or no supervision and its surely only a matter of time before there is a serious accident.
Its a very poor organisation with the emphasis purely on money. There are many other hire companies around the lake that are far superior
When returning the equipment they were again very rude, blunt and aggressive. They just want your money, it was like being mugged.
I’m sure, as with the other negative reviews, they will reply with some twisted comments and take no responsibility.
投稿日:2022年7月21日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Dear James Green,
thank you for your review. We will answer here with the same answer we gave you on google.
To aswer in order to your comment:
1) the cost of the paddle that you were asked to pay was 30€ (not 50€), but in any case you did NOT pay for, since you found it after we suggested you look for it .
2) There is a very big sign in the rental office that says "ATTENTION, the paddle sinks".
3) At the rental the kids do not go alone, you (an ADULT) go with them and you are responsible for them and their safety. There is a 2mx2m sign at the beach with all safety rules and explanation, if you have any doubt you can always ask.
4) In our 43 years in this school NO accident ever occured in our bay, that is safe and naturally proteced from the wind and were motorboats are forbidden.
5) We are sorry that you found our staff rude, but we think is quite normal that people get difensive when you start screaming at them, moreover you tried to take back your document by force from the hand of our 17 year old secretary.
6) We always anwer with the truth from our point of you and we will be happy to not have to deal with custumers like you in the future...
We hope you had a good time at lake Garda anyways.
Best regards,
Surfsegnana Direction
投稿日:2022年7月23日
この回答はTripadvisor LLCのものではなく、施設管理者の主観的な意見です。
Vicki
3件の投稿
2022年7月 • カップル・夫婦
Zunächst einmal muss ich die guten Surflehrer:innen loben. Egal ob man im Kurs war oder nicht, waren sie aufmerksam, hilfsbereit und unterstützend. Für sie würde ich 5 von 5 Punkten geben.
Das restliche Personal ist leider weniger bemüht. Wir hatten die Blue-week (Material inkl. 3 Kurseinheiten für eine Woche). Die tatsächliche Teilnahme am Kurs war immer ein Kampf, weil scheinbar zu wenige Trainer:innen da sind. Auch wenn man diese 3 Tage flexibel in der Woche wählen kann, muss doch damit gerechnet werden, dann genug Personal zu haben.
Noch schlimmer fand ich den Umgang mit kaputten Material. Einmal habe ich einen defekten Mastfuss gemeldet. Der junge Mitarbeiter hat mir scheinbar nicht geglaubt und hat diesen ohne genaue Prüfung zu den anderen Mastfüssen zurückgelegt.
An einem anderen Tag ist mein Mastbaum verrutscht. Daraufhin habe ich den ersten Jungen angesprochen, der mich direkt an seine Kollegin weitergeleitet hat. Diese sagte mir dann, obwohl sie einfach so am Strand stand ohne einen Kurs, ich sollte das Segel zu ihr bringen. Ich musste also das Segel 50m zu ihr tragen, obwohl sie in 10sek bei mir hätte sein können. Zudem muss ich sagen, dass die Mäste echt alt und sehr, sehr schwer sind. Boards und Segel hingegen sind gut und neu.
Leider hast sich nie wirklich jemand verantwortlich gefühlt und uns scheinbar ohne ein schlechtes Gefühl immer wieder abgewimmelt.
Das restliche Personal ist leider weniger bemüht. Wir hatten die Blue-week (Material inkl. 3 Kurseinheiten für eine Woche). Die tatsächliche Teilnahme am Kurs war immer ein Kampf, weil scheinbar zu wenige Trainer:innen da sind. Auch wenn man diese 3 Tage flexibel in der Woche wählen kann, muss doch damit gerechnet werden, dann genug Personal zu haben.
Noch schlimmer fand ich den Umgang mit kaputten Material. Einmal habe ich einen defekten Mastfuss gemeldet. Der junge Mitarbeiter hat mir scheinbar nicht geglaubt und hat diesen ohne genaue Prüfung zu den anderen Mastfüssen zurückgelegt.
An einem anderen Tag ist mein Mastbaum verrutscht. Daraufhin habe ich den ersten Jungen angesprochen, der mich direkt an seine Kollegin weitergeleitet hat. Diese sagte mir dann, obwohl sie einfach so am Strand stand ohne einen Kurs, ich sollte das Segel zu ihr bringen. Ich musste also das Segel 50m zu ihr tragen, obwohl sie in 10sek bei mir hätte sein können. Zudem muss ich sagen, dass die Mäste echt alt und sehr, sehr schwer sind. Boards und Segel hingegen sind gut und neu.
Leider hast sich nie wirklich jemand verantwortlich gefühlt und uns scheinbar ohne ein schlechtes Gefühl immer wieder abgewimmelt.
投稿日:2022年7月5日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Hallo,
danke für die Bewertung. Wir freuen uns zu wissen, dass Sie die Instruktoren gut und kompetent fanden, der Rest tut uns leid. Wir können Ihnen keinen Vorwurf machen, der Junge am Materialverleih hat sich Ihnen gegenüber nicht korrekt verhalten. Nach diesem Vorfall haben wir tatsächlich den Verantwortlichen identifiziert und ihn von seiner Position enthoben.
Leider ist die Personal-Acquisition in auch in unserem Bereich dieses Jahr schwieriger als nie zuvor.
Wir hoffen, Sie bald in unserem Zentrum wiederzusehen und werden uns bemèhen, Ihnen unseren besten Service zu bieten.
Mit freundlichen Grüßen,
Segnana-Team
投稿日:2022年7月28日
この回答はTripadvisor LLCのものではなく、施設管理者の主観的な意見です。
Davide Nosè
ヴェローナ, イタリア42件の投稿
2021年9月 • カップル・夫婦
Io e mia moglie abbiamo provato l'esperienza del Joy Ride in catamarano. Istruttore molto preparato e professionale. Esperienza piacevole e divertente. Staff della struttura cordiale e disponibile. La prova è durata 1 ora (non un minuto di più 😅). Prezzo proporzionato al servizio, diciamo non propriamente economico.
投稿日:2021年9月19日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Marc
ケルン, ドイツ5件の投稿
2021年9月 • カップル・夫婦
Wir haben den Schnupperkurs besucht und waren super zufrieden. Eva unsere Trainerin war sehr hilfsbereit und hat unsere Truppe erfolgreich aufs Wasser bekommen. Wir kommen wieder!
投稿日:2021年9月17日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
robertoperi
パルマ, イタリア273件の投稿
2021年8月 • 一人
3 bellissimi giorni con personale competente per imparare il wind surf. Ottima struttura e perfetta organizzazione. Splendidi personale. Un rmgrazie a veronica e Luca con la speranza presto, molto presto, di tornare
投稿日:2021年8月24日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Gigi C
1件の投稿
2021年8月 • ファミリー
Sono stato a torbole con la mia famiglia una settimana e ho fatto un corso di perfezionamento per me e i miei figli ci siamo trovati parecchio bene con i maestri Alessandro e Luca. Posto parecchio consigliato
投稿日:2021年8月16日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。
Iris
ブレダ, オランダ9件の投稿
Dear,
We are a dutch family and thinking of going to Lake Garda from 16/07 – 22/07. Will it be possible for my 3 sons (ages 10, 14 and 15) to have private surfing lessons on 17-19/07 ? If yes, what would be the price and spoken language ?
Best regards,
Iris Morelissen
On My Way
ヴィーザウ, ドイツ40件の投稿
Dear Iris,
thank you for your message. We would appreciate to see you here at our surf school. In order to answer all your questions visit our homepage and send us your questions. It is not possible here on Tripadvisor to send you links or contact details about our school. Thanks for your understanding.
Sabine