ルイジアナ 観光
Mississippi River
4
旅行者の感想
traveler
著者:traveler
Glad I Went, Would Not Do Again or Recommend
バブル評価 5 段階中 3.02017年6月
ホテルからのクルーズからニューオーリンズからメンフィスに戻ったばかりですが、 2 泊のメンフィス " では拡張子が付きます。 私が行ったが、一度泊まりたいと思いますません。出掛けて本当に良かったと思いました他の人にお勧めしたいと思います。 " 私は 10 年前からこの旅行の際に 2 歳と思います ( 私は 71 時、 (81 で ) 。 この旅行ウォーカーに依存する非常に古い人向けに設計されました、スクーター、車椅子、杖。 私はボートそれらの乗客素晴らしいケア関心を持って対応だと思います。 ただません私が予想していました顧客のタイプだった。 と思いました食事料金 3. 5/5 。 0 サービスだったのででした。 彼らはあなたは自動 16 ドル /1 日チップ ( 有料 ) ので、私の意見に、それはチップではありません。別途税金がかかっている。 もしてくれ」既には高すぎますお飲み物には約 15% インチチップの鋲。 、キャビンアテンダントより多くの先端のためにトローリングでした。 私は、ホップオン・ホップオフ - ホップオン・ホップオフが付いているから帰りたくなかったです。 天候はとても暑く湿度が高かった。 いくつか停留所をバスを待つは 15~30 分でした。 ( 時折雨 ) は、暑さの中スタンド、待たなければなりません。 ヨーロッパには、ザマレーに慣れている。 全ご案内しツアー、素晴らしい食事、およそ 150 名と小さなボートのアメリカン・クイーンサイズの約 450 名の反対側にある。 私の部屋はとてもかわいらしくて、かなり広々としていました。 大丈夫でしたが、公共デッキに足を踏み入れていました。 パブリックルームはとてもきれい、非常に趣味良く装飾されていました。 が Excursions 担当の人もおせっかいなていました。 エンターテイメントはかなりでしたました。 私たちは不愉快なウェイター彼はインチを教えてを提供している方に保たれている夕食にありました。 「 / 観客必要な彼はとにかくしたいと思っていました。 この旅行をまた助けを得ることが必要な古めの喧騒にあります。 飽きが死にそうに見た数人の小さな子供でした。 メンフィスの延長はがっかりしました。 旅行日程ました。ホテルに到着したことはありません。 旅行代理店があり、最後の日に、計画したものと言われました何 No でしたないか聞いてみました ないので飛行機を予約してくれましたもそれに合わせてお迎えに参ります。 ホテルは国立公民権博物館などを訪れるのに最高の 1 日水曜日にありました ( は、旅程 (1 滞在につき 1 回 )) ようです、その見逃せません。 私たち ( シェラトン )" とてもですが、町での怪しげな場所に素敵なきれいなビールストリート。、ホームレスがたくさんありますからは離れていました。 「 trolleys は動いていませんでした、タクシー禁煙 - 全くありませんていたのに、には雷雨にはホテルに戻り、歩いて楽しいませんでした。 ホテルにはそれ以外は、このエリアにはレストランがありました。 私たちは素晴らしいインチツアーガイド、インチメンフィスジョーンズがありました。 彼はすばらしかった !

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4.0
バブル評価 5 段階中 4.0114件の口コミ
とても良い
52
良い
26
普通
13
悪い
10
とても悪い
13

michaelkevintapscott
フェニックス, アリゾナ州4件の投稿
バブル評価 5 段階中 4.0
2023年8月 • ファミリー
My wife and I just completed a three-week cruise on the Countess. We very much enjoyed our cruise. This was our first time with American Queen Cruises and to be blunt we found our experience head and shoulders above that of the two times we traveled with American Cruise lines. Simply put, we would travel with AQV again and recommend them to others.

What made our cruise so great was the staff! My wife said, you are lucky to have one person stand out on a cruise for customer service, but we basically had everyone stand out:

Luke the Bartender was beyond wonderful. His goal with every drink is to do it your way, have fun with it, and impress you. And he did!

Bruce the Bartender was lighthearted and jolly.

Derrick the Waiter was positive and upbeat every time we saw him. He’s super respectful and makes you feel special.

Taneka the Waitress was our favorite! We were traveling with people who can have challenging personalities, but Taneka, Ms. T, had them eating out of her hand. Her people skills are amazing.

Halo the Waitress was positive and funny. She just seems to love people.

Cerenity the Waitress was the sweetest server we’ve ever had. She has zero attitude and just wants to please.

Jamie, our room attendant could not have been kinder. And she seemed to learn everyone’s habits, allowing her to descend on a room the minute you left it and would have time to make it up. She was always available but never in the way.

Deedee at the purser’s office was kind and easy going.

And William the Watchman was on duty, sometimes 11 hours straight, in 98 degree weather, with 98 percent humidity and never did anything but smile. He was always positive and in a good mood. He was always happy to send us off and wish us welcome back. Truly amazing and persistent positivity.

And Larry the Porter… What can I say about Larry….? He just exudes positivity. He’s happy and wants others to be happy. He’s happy to see everyone and happy to help everyone. He didn’t point passengers in the right direction, he led them. He really made our trip!

Now were these people perfect? No. They occasionally made mistakes. But they always seemed very concerned about making things right. They always seemed to care. And behind almost sll.of the comments you read, people are basically commenting on whether the company cared about them as guests. Well this staff had a high morale that is uncommon and they were truly kind.

So AQV nailed hiring people that care about people.

What did they fall short on? Well, a lot and it’s all corporate. Their website functions like it was made in the eighties. A child could honestly do better. That’s not an attack; that’s a statement of fact. There’s simply no excuse for not vastly improving their on-line interface with the customer. Further, their billing systems are atrocious. And if you want to upset passengers, just make their bills confusing and full of errors. This again is a corporate problem. And finally, their general organization from the top is extremely poor. There is evidence of poor scheduling and communication on a large scale. They are doing things via phone, paper, and email that should be fully automated and digitize.
Scheduling (both macro and micro), booking, add-ons, excursions, client dossiers (with every bit of history and notes available to everyone and updated by everyone), billing (that a child can understand), an integrated customer app (that actually works), etc., would be a start.

In closing, this is a good company that provides good experiences because of its frontline staff. They could be great if they rolled up their sleeves came into the 21st century and started managing their business with integrated business systems.
投稿日:2023年9月4日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。

stevestevnson
2件の投稿
バブル評価 5 段階中 5.0
2023年3月 • 友達
went to tis riva with the guys we saw some whales and fishes in there we took a boat from the start and wen about 22 miles over de sea
投稿日:2023年3月31日
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Princess
ワシントン DC, ワシントンDC地区215件の投稿
バブル評価 5 段階中 3.0
2022年10月
There are many ways to see the Mississippi River, as it's close to plenty of other cool attractions. Nice to see!
投稿日:2023年1月19日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。

IDITAROD FINISHER’s Reviews & Critiques
アメリカ合衆国287件の投稿
バブル評価 5 段階中 1.0
2022年11月
I want to make everyone aware:
All of you know my wife and I travel a lot and many of you reach out to us about your travel plans. I’m now up to 105 countries and all 50 states. So, when something happens in the travel industry that is so egregious that it goes against all good and ethical business practices, it’s important I let my friends know (and my friends may want to cross-post this to warn their friends).
Let’s keep a couple of things in mind as you read this: when the trip reservations and payment were made the Mississippi River had normal flow and businesses have (or should have) insurance for natural disasters or at least anticipate losses that could occur in their chosen industry.
This is a story about the American Queen Voyages, American Queen Steamboat Operating Company, LLC, Victory Operating Company, LLC, SEA Operating Company, LLC and Steamboat Society of America.
Everyone has probably heard of taking a paddle-wheeler down the mighty Mississippi River, right? Well, that was a bucket list item for us. But of course, the Mississippi River is now running dry which is beyond anyone’s control. American Queen Voyages has at the very last moment sent us a substitution for our trip that is in NO way acceptable. They want to send us from Louisville, KY to Clarksville, TN on the Ohio and smaller rivers. Not even close to what we signed up for.
Some pertinent points are:
1. We didn't purchase a trip to cruise a river- but to cruise THE Mississippi River. I have covered every inch of the smaller replacement rivers my entire life, having grown up in Kentucky. I could be the tour guide for every one of their land excursions and drive the boat.
2. The substituted stops hold no significance for us, and are of no interest to us - we were looking forward to civil war landmarks and immersion in the blues roots on the great Mississippi.
3. We don't see any value that would justify spending $7300 per couple on a weeklong trip that could easily be covered by car in 2 days or less.
We would have been happy to roll over the money and go on the Mississippi next year, but American Queen Voyages is refusing us that as an option. And canceling at this late date will cost all of us all our money, which was paid way in advance. Now after receiving no customer service, I began to search even more and found that recently America Queen Voyages has been receiving terrible ratings and reviews and has a VERY low “F” rating from the Better Business Bureau.
I will now be required to file suit in the United States District Court for the Southern District of Indiana to get my money back. I don’t want this to happen to anyone else. I do hope our Georgia Attorney General, Chris Carr, can at least warn Georgians, and you can caution all your friends, how the American Queen Steamboat Operating Company, LLC and the Victory Operating Company, LLC
who advertise and do business as AMERICAN QUEEN VOYAGES and its CEO, John Waggoner, refuse to take responsibility for a “Steamboat/Paddle-Wheeler” company selling the “Great Mississippi” experience by substituting an inferior product. They should know instances such as this can occur and should prepare and insure for them instead of trying to pass their losses on to their customers.

Follow for more info to come.

@ACGKY1
@AQVoyages
@CruiseAQSCUK
#AmericanQueenVoyages
#DiscoveryRunsDeep
#AQVoyages
@americanqueenvoyages
@TravelPulse
#Travvy Awards
#AGENTatHOME Magazine
@SteamshipHistoricalSociety
@SSHSA
@TourRadar
@ChrisCarr_Ga
@attorneygeneralchriscarr
投稿日:2022年11月11日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。

Janey M
2件の投稿
バブル評価 5 段階中 1.0
2022年9月
On Sept 26, 2022, American Queen cancelled our paid in full cruise, scheduled to depart on Dec 28, 2022.
It has been a month and they have not refunded the $2,226.00 I paid to them in Sept 2021. According to the woman who answered their phone, other customers have not received their refunds 60+ days after American Queen cancelled their cruises.
Will I need to file suit against them to retrieve my money? I will NEVER cruise with American Queen Voyages again.
(note - Sept 26, 2022 is when they cancelled the cruise)
投稿日:2022年10月25日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。

stevelamb7777
オークランド中部, ニュージーランド60件の投稿
バブル評価 5 段階中 5.0
2022年8月
My wife and I spent 2 weeks on the American Jazz cruise boat down the Mississippi . Although our NZ currency was running at 60c to the US dollar which made it eye wateringly expensive , it's definitely a case of "the quality is remembered far after the price is forgotten" . The boat was very comfortable and the crew were amazingly accommodating and professional . The dining was good quality and varied with nice wine as well . I was stunned at the beauty and sheer relaxation the river provided and the friendliness of the fellow passengers and also the locals when we stopped . Stress just faded away . I like these smaller cruise ships with less people , they are more intermate and you get to know most of the crew and passengers . No elbowing at the buffet for the last prawn , with 2000 other passengers , We will never go on a large cruise boat again where you feel that you are processed . We have many fond memories of this cruise and made some friends a long the way
投稿日:2022年9月15日
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Andy-S60
ロンドン, イギリス1,966件の投稿
バブル評価 5 段階中 5.0
2022年6月 • カップル・夫婦
Just fabulous trip up the Mississippi from New Orleans to Memphis, for a week aboard the American Queen. They just couldn’t do enough for us. It’s not a cheap holiday, but one that just has to be experienced once in a lifetime. Just Google them and see for yourselves….. a week of pure indulgences with everything included!!
投稿日:2022年6月6日
この口コミはTripadvisor LLCのものではなく、メンバー個人の主観的な意見です。 トリップアドバイザーでは、投稿された口コミの確認を行っています。

kvasir
ロンドン, イギリス1,206件の投稿
バブル評価 5 段階中 4.0
2022年4月
Relaxed and informative trip down the Mississippi River from Memphis to New Orleans. Excellent onboard facilities - spacious, well equipped cabin with balcony; two comfortable restaurants, fitness centre and library. Talented and energetic trio of entertainers, backed by an accomplished four-person show band. Food to good hotel standard, and some highly quaffable wines. Service is friendly, highly customer-responsive, and competent.

Most shore visits gave further insights into the multi-cultural history of Memphis, of Louisiana and of the Mississippi Delta. Some were less interesting.
投稿日:2022年4月3日
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FEDPATRICIA
2件の投稿
バブル評価 5 段階中 1.0
2021年9月
Please be aware!!! AMERICAN STEAMBOAT COMPANY is the worst experience we have ever had!!! My husband and I have been on 18 cruises and for our 50th Anniversary decided we would stay in the United States and take the American Steamboat Cruise, "Charms of the South" with an extension to Nashville. The cost of our trip came to $11,550, not including airfare and some of the transfers, or insurance. We took this out of our retirement fund. As you can see, this was out of the ordinary trip for our anniversary. Booked June 25, 2021 and paid in full on July 7, 2021. On September 1st they called to tell us they were redirecting our trip from New Orleans to start in Memphis. Problem with that we already paid for our flights and now we were looking at having to cancel our flight into New Orleans and start a new flight on September 1, try and get a fly at that short notice and pay a lot of money because it was short notice!!!! I told them we wanted to cancel the trip and the agent told us we would lose 100% of our money. My heart dropped. So, I cancelled the flight and worked 7 hours to try and get a flight into Memphis. It was on Thursday. We started packing again to leave on the weekend. Now, costing us more money for flight to be directed, no help from anyone and felt emotionally upset. On Friday, I received a call in the morning, that they CANCELLED THE WHOLE TRIP!! Now I had to go back again and cancel our flights, transfers, etc. that we paid separately. The following is another imperative awareness the public should be aware!!! We paid in full on 7/7/2021, so from our deposit date of June 25th, paid in full on July 7, they had all of our money. Four months before our trip and then in September they cancel our trip so our money was held from beginning (June 25th until December (7 months )without a refund. We have records of date and times we called them with a request to speak to the accounting department to refund our money and customer service said all they would be able to do was email the accounting department with our request for a refund. They were the only human beings we were able to talk to and each time we called through December we never talked to the same person. They would not give us their extension. WE JUST WANT ALL OF YOU TO BEWARE of our discrepancies and this is just a little of what we went through. We are seasoned travelers and have never, never experienced such subservient treatment!!
投稿日:2022年2月20日
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StephenCross
ダブリン, アイルランド18,476件の投稿
バブル評価 5 段階中 5.0
2022年2月 • カップル・夫婦
The Mississippi River is world famous and when you see the number and size of the boats that it supports you get an appreciation for it. Excellent!
投稿日:2022年2月12日
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