Bonjour, Votre avis est très trompeur car : 1. Votre réservation est pour l'option autoguidée, ce qui signifie que vous disposez du guide électronique que vous suivez à Sofia avec des notes de guide complètes et une navigation. L'option avec guide privé a un guide en direct et c'est pourquoi c'est beaucoup plus cher ; 2. Le restaurant a un programme avec de la danse et de la musique et c'est dans différentes salles. Comme conseillé par le personnel sur place, vous devez vous rendre dans la plus grande salle où ils se produisent, sinon vous les voyez se promener dans les différentes salles en jouant uniquement de la musique. 3. Les desserts sont servis à la fin car ils sont une surprise, vous n'avez pas attendu ce moment ; 4. Vous avez commandé 2 verres de vin de plus que vous en aviez 2 inclus dans le forfait. Et vous n'avez pas payé la commande supplémentaire aux serveurs. Dans cette situation, comme vous le voyez, la personne qui devrait recevoir 1 ou 2 démarrages, c'est vous - le client. Lorsque vous souhaitez laisser un avis, celui-ci doit être correct avec tous les détails. Vous ne pouvez pas laisser d'avis pour quelque chose que vous avez réservé mais que vous vouliez un guide privé ou que vous n'avez pas payé vos commandes supplémentaires au restaurant. Les repas servis représentent le meilleur de la cuisine bulgare et la quantité est de 1,5 kg de nourriture ce qui est plus que suffisant pour 2 personnes. Les clients lisant ceci ne seraient pas induits en erreur par votre avis car c'est l'une des meilleures expériences à Sofia et c'est un must pour tous les étrangers. Cordialement, Hristo

Hello Krishna, thanks for your review. Not to mislead somebody with it I clarify the following: 1. You booked the self-guided option which does not include any live guide with you and transport; 2. All the information you received - the total guides notes for Sofia, audio guide and maps with the points of interests to follow are what the guide in the privately-guided tour option follows and explains; 3. You pay several times less and do it alone. That's a very preferred option for people who can orientate and be flexible to make the tour at any time they would like. You tried to make us do the privately-guided tour for the price of the self-guided but as you can understand that's not possible. We can always upgrade to the privately-guided tour if the customer pays the price difference. So, the self-guided option gives you total control and flexibility and that's why it's preferred by so many people already. Best regards, Hristo

Hello Nick, Thanks for your great review for the Self-guided tour of Boyana Church. Our e-guides are made of our guides notes which is like having a human guide with you! The Boyana Church is great to be experienced with our tours and we thank you for using our bespoke services in Bulgaria. Best regards, Hristo

Hello Nick, Thanks for your great review for the Private City Tour of Sofia. This is a top product in the Bulgarian capital Sofia showing your the best of the best. All the great reviews speak enough for itself. Thanks for being with us and we are happy you brought your business delegation on this bespoke tour. Best regards, Hristo

Hello Rozita, A very misleading review from your side which was reported to TripAdvisor to take action. The tour is not having a fixed starting time but just opening hours as it's totally flexible and user-friendly. You needed to advise a starting time you want and not wait at times that you think without telling us. That's what all customers do. That's a private tour, this means it's only you with the guide and nobody else. As you see in the inclusions in your voucher from the platform you have - Start anytime you want. You just need to advise us beforehand. See the other reviews of the happy customers. What they did and a lot more other people is - book the tour, arrange the starting time with us and it's done. Very easy and flexible and nice! On the day you contacted us at lunch time already 12 pm and we advise you that we can dispatch the private guide for you in the late afternoon. As our customers are our number one priority and despite your rough attitude, we are happy to provide you with the tour anytime you will visit Sofia again. You just need to contact us beforehand and arrange the time. Final word for all customers reading this review - do contact us always and arrange the starting time you would like. The earliest time you can start the tour is 08:00 am and the latest is 09:00 pm. That's the opening hours of the tour. We always go the extra mile for our customers and we have the best local guides to show you the Bulgarian capital in the most professional, flexible and knowledgeable way. Best regards, Hristo