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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
サイト
保存する
口コミのハイライト
この口コミは機械翻訳で日本語に変換されています 詳細はこちら
機械翻訳された口コミを常に表示:

2 週間前に口コミを投稿
mnorthrup
,
ヒューストン, テキサス州
モバイル経由
913 件の口コミをすべて表示する
地図
衛星写真
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概要
  • とても良い47%
  • 良い27%
  • 普通14%
  • 悪い5%
  • とても悪い5%
4 日前
“Two Day Stay-Nice Casino”
1 週間前
“good waitresses”
場所
711 Horseshoe Blvd, Bossier City, LA 71111-4417
お問い合わせ
サイト
+1 800-895-0711
旅行者の評価
旅行者のタイプ
時期
言語

口コミ 913 件中 1120

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
2 週間前に口コミを投稿 モバイル経由

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
2 週間前に口コミを投稿

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿 モバイル経由

続きを読む

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿

Caesars Entertainmentの協力のもとに集められた口コミ
この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿

続きを読む

この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
3 週間前に口コミを投稿

続きを読む

4 週間前に口コミを投稿
Google 翻訳

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ありがとう、orvieleejrc
この口コミは機械翻訳で日本語に変換されています これは何ですか?
機械翻訳を利用しますか?
4 週間前に口コミを投稿

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Q & A質問する
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
2017/03/19|
回答する 2 件の回答をすべて表示する
casmariebからの返信 | この施設の口コミを投稿済み |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... 続きを読む
0
Google 翻訳
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
2017/03/19|
回答する 2 件の回答をすべて表示する
Terry Aからの返信 | この施設の口コミを投稿済み |
Great Response to an unfortunate situation. This is the new America we live in, and as I have sat in amazement on many occassion at the lack of customer service & professional business acumen in today's environment - I... 続きを読む
1
Google 翻訳
Connie C
How far is the Century link Center from here? And is there shuttle service available to and from there?
2017/02/24|
回答する 8 件の回答をすべて表示する
Jamie Eからの返信 | この施設の口コミを投稿済み |
Forget the cab, use Uber
0
Google 翻訳