Had a thoroughly enjoyable stay at Nikko Style Hanazono hotel for the end of ski season. Our room, although relatively small, overlooked the Hanazono gondola and ski rental shop. Perfectly located for ski in/ski out including night skiing and Saturday fireworks. Not many food options in the area, but managed to eat well at the Nikko for daily breakfast and split dinners between Nikko, Park Hyatt and Hanazono Edge. Some great benefits at Nikko: ski locker throughout stay, great group of helpful employees, especially in the restaurant, nice but small gym, great onsen with sauna apres-ski, and bus options into town and to other ski resorts.
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滞在時期： 2025年3月旅行タイプ：カップルでの旅行
客室選びのポイント:Don’t need a car, but direct buses from CTS are limited.
The newly opened hotel has potential but needs improvement. Dinner is limited to a buffet with no a la carte options, and the minibar is empty with no room service. However, Harry at the front desk was outstanding. He went above and beyond to help us catch an early bus to the airport, even arranging a taxi and providing detailed guidance. And the binto box prepared for our early departure is a bonus. Location of the hotel is excellent.
Great hardware and location. Lovely bar and bar tender Great and attentive service from a male staff, K from hong kong and a lady from jYaman (no name memtioned)
However: Need triple effort on service and staff training
Not up to standard house keeping, esp on japanese standard
Inconsistent info providing among different staff at reception re the same question asked.
I booked this new hotel because it is located in our favorite ski area at Niseko (Hanazono), and there was still availability despite my late booking. Although, while enroute to the hotel I read several poor reviews online mostly related to problems with service and training. Fortunately, I never had any of the problems that were mentioned online, so it seems management had worked to address these issues. For example:
* While there is not a full room cleaning every day, during the daily "partial" cleaning all of the towels were replaced, even the ones on hooks. I had no problems with the cleaning services. * Staff were helpful and friendly, and I had no difficulty communicating in either English or Chinese. (I don't speak Japanese.) * The hotel Onsen was fantastic. It was also kept clean and I didn't find a situation where dirty towels were lying around.
A few notes:
* While the hotel is in a fantastic location, the rooms are rather small. We booked a club access room for me and two kids, and had a third bed added. It was tough to store all or ski stuff and luggage in the room. More storage space or hooks for hanging ski clothes would be helpful. * The hotel has a restaurant where we ate for dinner one night. However, they only have buffet service and no menu service. (Although I believe one can order light dishes at the bar.) I would prefer a restaurant with an option to order off the menu. * I enjoyed the bar, but note that it's only open until 9:30 p.m. * We had lounge access which was great for the 5:30 - 7:30 p.m. cocktail hour (plus breakfast service). The snack offerings for cocktail hour could be improved, or at least changed from day to day. * I like the layout of the ski lockers that were very easy to use and conveniently located on the first (ground) floor of the hotel. * In terms of dining options, the Hanazono EDGE is right across the road, which is where my kids liked to eat. They have a limited menu at night, but we were pretty happy with that over the hotel buffet. The Park Hyatt is also nearby. Otherwise, you'll need to take a bus to Hirafu. We just stayed in Hanazono for our four-day stay.
Overall, I had a positive experience at the hotel. Niseko in winter is just insanely expensive pretty much anywhere you go, especially in a hotel with such a great location. I would have liked a bit more space for the price of room, but otherwise I would go back. (In fact, I am going back in three weeks for a special event.)
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滞在時期： 2025年1月
価格
客室
立地
清潔感
サービス
寝心地
旅行タイプ：家族旅行
客室選びのポイント:Definitely check out the hotel onsen, especially after a long day of skiing.
Dear Pjolicoe, Thank you for your detailed review and for noticing our improvements. We are delighted to hear that you enjoyed the onsen and that our staff was helpful and friendly during your recent trip to Niseko. We have taken note of your comments regarding storage space and hooks for hanging ski clothes, as well as your feedback on the menu. Rest assured, we are actively exploring ways to expand our food options in both the Style Kitchen and the Club Lounge. We are thrilled to know that you will be returning in the next few weeks! For your next visit, we recommend booking the Deluxe Room or the Studio Suites, as they offer more space for your luggage. We look forward to welcoming you back soon!
It is a brand-new hotel. I love it. We stayed for 3 nights, a premium deluxe family view room, with access to the lounge. The staff are very nice and kind. The location is perfect since it is in the ski area and good for family time. However, because the hotel had just opened 5 days after I arrived, there were several things that can be improved to make the hotel more suitable with 5 star and worth with the high prices. A few staff both in the front desk and in the lounge cannot understand English well. Since it is a winter season, body lotion can be a good thing if the hotel can provide it in each room. For the lounge, both breakfast and light food in the evening every day were the same. It would be nice to see a change a bit. Other than that, it is great !
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滞在時期： 2024年12月
価格
客室
立地
清潔感
サービス
寝心地
旅行タイプ：家族旅行
客室選びのポイント:One side of the hotel facing a parking lot which could be noisy in the morning from the snow plow...
Dear P3211QWsuec, Thank you for your kind words and for choosing to stay with us. We are delighted to hear that you enjoyed your stay in our Premium Deluxe Family View Room and appreciated the convenient location and friendly staff. We sincerely apologize for any inconvenience you experienced due to our recent opening. We are actively working on improving our services to meet our guests' expectations. Your feedback is invaluable in this process. We understand the importance of effective communication, and we are taking steps to enhance the English proficiency of our staff at both the front desk and the lounge. Additionally, we will consider offering body lotion as part of our amenities, especially during the winter season. Regarding the lounge, we appreciate your suggestion about varying the breakfast and evening light food options. We are currently reviewing our menu to offer more variety and enhance your dining experience. Thank you once again for your feedback. We look forward to welcoming you back and providing you with an even better experience on your next visit.
