What a TERRIBLE place! During our family trip to Japan, one of the hotels booked on Booking.com, Randor Residence Tokyo Suites. We booked a ”deluxe family suite”, for four nights. When we arrive there, it turns out there was nothing luxurious about it. It smelled badly from smoke, even though they claimed it was smoke-free. It was filthy, with stains on the sofas and dirty floors and bathroom. Not even near the clean hotels that we got used to in Japan. It was simply unthinkable to stay there for us, especially with two children. All we wanted, was to cancel and move on to another hotel. The manager, unfortunately refused to cancel the booking. He was simply extremely rude, and not cooperative at all. The hotel drew the entire amount from us, even though we moved on immediately. Basically stealing. Booking.com refused to take any responsibility for what they put on their platform. I will never, ever use them again. If you are travelling to Tokyo, I highly recommend the Mimaru chain. You can book them directly, without using Booking.com.…
We stayed six nights at Randor Residence Tokyo Suites as a family of three people. The hotel is not in city center but with railway it takes about 20 minutes to Tokyo Station from the hotel. The building is on a quiet and clean street. It is very close to Machiya Station on Chiyoda Line which you can directly go to Harajuku-Omotosando districts. The Nishi Nippori Station of Yamanote Line is another station about 1 km and about 15 minutes of walking from the hotel. The room was very clean, spacious and comfortable with kitchen tools. The staff was very young, energetic, friendly and helpful. The nearby area of Arakawa has some good restaurants and a really nice and great Akafudado supermarket. On our next trip to Tokyo we will definitelybe looking for a room at Randor Residence Tokyo Suites.…
We really regret booking this “service apartment”. We stayed in the “family deluxe suite” and honestly it was bad. The suite was definitely spacious but it was NOT CLEAN. The pictures online look amazing but that is NOT what you will be staying in. The bathroom walls were moldy and the tables had dust settled on them. The sofas had stains It is very expensive for what you are receiving. You are better off looking for another place to stay. Randor residences does not compare to the other fresh clean hotels located in Tokyo. We felt scammed. Will not be staying here again.
家族出遊選擇下榻，因為人數較多，衛浴跟廁所都只有一間，說實在有一點小小不方便，但附有廚房相當方便，幫助飲食方面有特別需求的人解決三餐。
We booked a ”luxury family suite” for four nights in Tokyo. When we arrive there, it turns out there was nothing luxurious about it. It was dated, smelled smoke and absolutely filthy. The sofas were stained, floors dirty, bathrooms not fresh and simply disgusting. Not even near the clean, fresh places we got used to in Japan. We just wanted to cancel and move on to another hotel. The manager refused to do so. He was not very cooperative, and claimed that the demanded level of clean ”depends on the person”! Also, he ”could not sell the room to someone else!” I’m sure he could, if only he kept a decent hotel. He was unbelievably rude. Also something we had not experienced in Japan before. We ended up losing the entire amount, but it was worth getting out of there fast. Just DON’T BOOK IT! You can get really nice hotels In Tokyo for the same cost as this dump.…
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