The place is located immediately adjacent to the entry point for the Mount Fuji ropeway which gives you a panoramic view of the mountain. We preferred the view from the lake which is closer. Catch the bus outside of the hotel to the last bus stop which takes about 15 minutes, from here the views are great and a further 15 minute walk to the Maple corridor, the views get even better. We did a review of Toki Yuyu Rakuyu which goes into a bit more detail.

Hmmmmm.... no real idea - Suggest u email them. They do charge guests for a 1 hr session - 45min, plus 15mins for them to clean up. If not booked then maybe? There will b popular times for guests e.g. b4 dinner and late afternoons.