Cape Fahn HotelのOwner、Cape and Kantary Hotelsからの返信
2024年8月15日に返信済み
Dear Curious50916348436, Thank you for choosing Cape Fahn Hotel and for taking the time to share your feedback. We are glad to hear that you found the hotel very good overall. However, we apologize for the inconvenience caused by mosquitoes during your stay. We conduct regular mosquito fogging twice per week and we will now increase this to thrice per week as a result of your valuable feedback. We have mosquito coils available upon request, I will discuss with the team in order to ensure this information is shared with our guests more clearly. Your feedback is invaluable in helping us improve our guest experience. We hope to welcome you back soon and provide a more comfortable and enjoyable stay. Warm regards, Tom Storup General Manager
Cape Fahn Hotelのผู้จัดการทั่วไป、Cape and Kantary Hotelsからの返信
2023年8月20日に返信済み
Dear FarAway10433917038, Thank you for this wonderfully warm and appreciative review of your visit to Cape Fahn Hotel, Koh Samui and for your generous recommendation. We are very happy to hear that you have enjoyed your stay at Cape Fahn Hotel and We hope to have the opportunity to welcome you back next time. Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment. Sincerely yours, Cape Fahn Hotel, Koh Samui Management
Cape Fahn Hotelのผู้จัดการทั่วไป、Cape and Kantary Hotelsからの返信
2023年5月22日に返信済み
Dear Wanderer, Thank you very much for your nice review and comments, which we really appreciate! We are very happy to hear that overall you have enjoyed your stay at Cape Fahn Hotel. Please accept our sincerest apologies that the bathroom in your villa had a bad smell at the time. We have now rectified this problem so that it does not occur any more in the future. I have also instructed to have the A/C in the restaurant to be set a little bit cooler than before. Once again, thank you so much for your suggestions and we remain, Sincerely, Urs – General Manager
378samio様 この度はケープファーンホテルコーサムイをご利用頂き、誠にありがとうございます。お部屋からの風景を大変気に入って頂き、私共も大変嬉しいです。アクティビティもお勧めですし、また新しくタイ料理のレストランもオープン致しましたので、更にご満足頂けるかと存じます。またのお越しをスタッフ一同心よりお待ちしております。この度はご感想をお聞かせ頂き、誠にありがとうございました。 尚Cape & Kantary HotelsではSOS Children’s VillagesとTSPCA(Thai Society for the Prevention of Cruelty to Animals)の活動を応援しています。また当グループ内の全レストランでは自然保護の観点からフォアグラ、ツバメの巣、フカヒレはお出ししておりません。商業・娯楽目的での天然象の利用にも正式に反対を表明しております。 ケープファーンホテルコーサムイ マネージメント
Yukiem2017様 この度はケープファーンホテルコーサムイをご利用頂き、誠にありがとうございます。サムイ島の大自然を満喫して頂けましたでしょうか。プライベートアイランドならではのご滞在で、yukiem2017様の特別な思い出となりましたならこの上なく幸いです。私どもはいつでもお待ちしておりますので、ぜひまたお顔を見せにいらしてください。この度はご感想までお聞かせ頂き、心より感謝申し上げます。 尚Cape & Kantary HotelsではSOS Children’s VillagesとTSPCA(Thai Society for the Prevention of Cruelty to Animals)の活動を応援しています。また当グループ内の全レストランでは自然保護の観点からフォアグラ、ツバメの巣、フカヒレはお出ししておりません。商業・娯楽目的での天然象の利用にも正式に反対を表明しております。 ケープファーンホテルコーサムイ マネージメント
The complimentary transfer between the mainland of Koh Samui and Cape Fahn Hotel operates daily between 05:00 a.m. and 11:00 p.m. Should you prefer to use the complimentary transfer at a time other than the official operation hours, please inform Reception.
Thank you for your enquiry. I can assure you that we are not under the flight-path and that there is no noise from airport activities. We are lucky enough to have the proximity without the disturbance.
