W リトリート コー サムイのGeneral Manager、Alexander Lopezからの返信
2024年11月17日に返信済み
Hello Explore05327744349, Thank you very much for taking the time to highlight and share your very much valued feedback in regards to your recent stay with us at W Koh Samui, we were truly delighted to see you rating your stay as a 5 out of 5 and could not feel more delighted to hear you had such a great stay experience. We were thrilled to see our whatever/whenever service promise came through all around highlighting the service extended by our amazing talent and in particular to hear Khun Ton our Director of Loss Prevention went out of his way to ensure you were able to collect some lasting memories by capturing your moments with us through some stunning pictures. We cant wait to welcome you back to W Koh Samui when the tropical island paradise of Koh Samui calls again for your next visit. Anything you need, feel free to reach out to us anytime, we are here for you 24/7. All the best, Alexander Lopez
W リトリート コー サムイのGeneral Manager、Alexander Lopezからの返信
2024年9月17日に返信済み
Hello kanakana6, Thank you very much for taking the time to highlight and share your very much valued feedback in regards to your recent stay with us at W Koh Samui, we were truly delighted to see you rating your stay as a 5 out of 5 and could not feel more delighted to hear you had such a great stay experience. We were thrilled to see our whatever/whenever service promise came through all around highlighting the service extended by our amazing talent and in particular to hear Khun Ammie had looked after you so well. It was also great to learn you thoroughly enjoyed our Sweet Spots which are tucked around in the resort and offer complimentary ice cream and soft drinks 24/7. We cant wait to welcome you back to W Koh Samui when the tropical island paradise of Koh Samui calls again for your next visit. Anything you need, feel free to reach out to us anytime, we are here for you 24/7. All the best, Alexander Lopez
Dear Travel07117939987, Thank you for your kind words and for choosing to spend your get-away with us at W Koh Samui. The team and I are delighted to see you enjoyed your time with us and we look forward welcoming you back soon. All the best, Jirapha Krataithong
Dear YacchanAmarone, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at W Koh Samui. It is fantastic to hear that this was your third visit and that you continue to enjoy your experiences with us. We really appreciate your wonderful comments on our food quality, products and attentive service from our staff. It is always encouraging to hear positive feedback and great review, particularly when it comes from our returning guest. Your great feedback has been shared with our team as this is a great way of motivating the team on how we can continue to deliver great experiences. We are honored to be a must-visit destination when you come to Koh Samui. Once again, thank you so much for staying with us and your kind comments mean the world to us as it will always encourage us to keep delivering our service promise to ensure that our guest has a wonderful stay experience with us. We can't wait to welcome you back for more unforgettable experiences in the future! All the best, Jirapha Krataithong
Dear Kazumi S, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at W Koh Samui. We really appreciate your wonderful comments on our products and services provided. It is always encouraging to hear positive feedback, especially to Minnie, Golf and Noi as they are leading by example to live up our service culture. Your feedback has been shared with our team as this is a great example and way of motivating the team on how we can continue to deliver great experiences. Once again, thank you so much for staying with us and your review rating mean a lot to us. We are looking forward to welcome you back in the near future. All the best, Jirapha Krataithong
