I stayed in the West building. Very bad service. Not good for foreigners because of several reasons.
1. staff cannot speak English.
2. staff are not willing to help any things. I asked them to help me in talking with a taxi company on the phone. But he was just escaping into the staff room and never back out from the room.
3 During I stayed, many rooms in the 3rd floor had a problem with air conditioning at the same time due to electric problem. The staff did not tell us any things, unitl we had to go to the lobby to ask for a problem. That was when the staff asked us “whether we wanted to change the room or stayed the same room “…. very weird to ask if we want to stay the same room with “no air comdition” during the very hot weather ????
4 staff need to be trained very well to have “a service minded attitude” first, befor the HR APA hotel allow them to work at the front desk.
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滞在時期： 2024年9月
価格
客室
立地
清潔感
サービス
寝心地
旅行タイプ：ビジネスでの旅行
客室選びのポイント:Not good for foreigners since the staff hardly speak English.
Check in was odd as using machines which only switches on at exactly 3pm, the official check in time. Lobby was super tight with half taken up by nag store and other from guests queuing to check in. Room was clean, firm bed and good linen but small for 2 ppl to move around. Amenities were complete with ear buds, onsen towel, tooth brushes etc. I didn't mind their policy of cleaning the room after every 3rd night. The public bath is the shining star for me, and I also used the coin operated laundromat. Location was superb with 7 min walk from hakata station. Note that my review is for the 'Central' hotel. There is also a 'west' hotel with the same name
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滞在時期： 2023年12月旅行タイプ：一人での旅行
客室選びのポイント:Check in is strict at 3pm earliest and check out is 10am, any extension has to be paid for
Well, from a location point of view, I would recommend this hotel as it is well located from the JR Hakata Station though a few more may be nearer (price aside) e.g. APA Hotel West which is located 50m across the street.
Though I was a bit uncomfortable at the size of the room, I managed it.
What made my stay average was the lack of air circulation in the room as air-conditioning was turned to "heating" mode as autumn has arrived but it wasn't that cold for heater yet. Unless one can sleep with closed window, he/she has to open the window for some ventilation (if you won't be woken up by the early morning vehicles in the streets).
Since housekeeping is on request basis OR every 3rd night upon checking in, may I suggest that you put the trash bin outside your room else it will not be emptied.
My Queen bed is huge and comfortable; toiletries are aplenty and shower spray is good.
