Dear Momorabi, Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize for the issues you encountered during your stay, and we appreciate your valuable feedback as it helps us identify areas for improvement. First and foremost, we are deeply sorry for the unpleasant discovery of animal feces in your room. This is certainly not the experience we want our guests to have, especially when traveling with young children. We understand the importance of cleanliness and hygiene, and we have addressed this matter with our housekeeping team to ensure that such incidents are promptly addressed and prevented in the future. We regret any inconvenience this may have caused you and your family. Regarding the confusion about the late checkout policy, we apologize for any misunderstanding or inconvenience this may have caused. Our standard late checkout time is indeed 14:00, and we apologize for any inconsistency in the information provided by our staff members. We will review our procedures to ensure that all team members are aware of our policies and communicate them accurately to our guests. We understand your disappointment with the overall response from our staff, and we assure you that this is not reflective of the level of service we strive to provide. We value your feedback and will use it to improve our service delivery and ensure that all guests receive the attention and assistance they deserve. Once again, we apologize for the issues you encountered during your stay, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Sirpong Chiamchamnong Assistance Guest Experience Manager Sea Seeker Krabi Resort - Management Team
ホテルはプールなどの施設は問題ないが、従業員の質は悪い。break first box(bfb)を予約時、前々日、前日の三回頼んだが、前日まで聞いてもらえず、当日朝に受け取ろうとしたところ、用意されていなかった。その際の男性従業員の対応も悪く、謝罪などもなかった。 朝食の卵料理に関しても、オーダーを忘れて順番が前後した。 部屋の清掃もバスローブが滞在中2回用意されておらず、フロントに取り寄せた。
Dear Valued Guest We appreciate your sharing your concerning your time at our property. I sincerely apologise that you felt your vacation with us was below expectations, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest Regards, Management Team
hi malta,
You need to check that from the hotel, we have not used this service so cant say for sure. But i hope you will get help from hotel.
enjoy your trip, cheers
