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Dear GatoMx Thank you for taking the time to share with all of us your review related your most recent experience on Sheraton Mexico City Maria Isabel Hotel. As you say, we have the best location in town, but, our greatest pleasure is that you felt comfortable and warm with our staff and service. We want to see you here again soon, your homo away home.
Dear Coastal802918 Thank you for taking the time to share with the Global TripAdvisor Community your experience with us. For us, preserve your and our staff members health is more important that ever, and we work hard looking to prevent the COVID19 propagation. We are disposed disinfecting devices in several of public spaces along our hotel. #MarriottStrong We are very proud that you found our facilities ideal for your pleasure and comfort. Be sure that we work day by day to honor our strongest promise: your plain satisfaction. Best regards from Mexico City. We hope to see you soon. Joseluis Rios QA Manager
Dear GERALDREYES We appreciate the time given to comment on your last stay at Sheraton Mexico City Hotel Maria Isabel with the TripAdvisor travelers network. Shortly, we will share your comments with the corresponding departments to continue improving. Hopefully we can provide the opportunity to return and provide excellent service from your arrival to your departure. Best Regards Duryodhana Ramirez de Arellano "Quality Representative"
Dear shigekun Thank you for your last review about your visit to our Sheraton Mexico City Maria Isabel Hotel. It´s a great honor to all our team that you really enjoyed our facilities and great location. We hope to see you here very soon one more time, for us, you are part of the family. Joseluis Rios Quality Assurance Manager
Dear Kaneky. Thank you for taking the time to share your last review on Tripadvisor. We are taking immediate actions to improve the experience for all our guest, making special attention on the point you took. We are sure that your next visit to our hotel shall be amazing, as you deserve. Let us know about the next time you visit the town, and we will glad to help you to plan the perfect stay. Best regads, and thank you for being part of the family. Joseluis Rios Quality Assurance Manager