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Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. We are sorry if you had communication problems, we try our best to always serve you even with the communication barriers. Once again we are sorry if it was difficult for you. Your opinion and suggestions are the most important to us since our main goal is offer you the best service. We would love a second opportunity to host your vacations. Kind Regards.
I truly regret the inconvenient you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.
オクシデンタル グランド シカレのCustomer Care Coordinator、OccidentalatXcaretからの返信
2018年8月3日に返信済み
Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.
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