Dear garrettherrell, Thank you so much for sharing your wonderful experience of your first touch of Pueblo Bonito Sunset Beach. Our team does a magnificent job providing wonderful experiences, is extremely dedicated to guest service, and I am glad that Hugo was so helpful and met your expectations. We appreciate your candid recommendation and we feel so grateful for your preference in your special vacation. Best wishes Goyita Osako General Manager Pueblo Bonito Sunset Beach Golf & Spa Resort
Dear Lizzzzie, Thank you for sharing your candid and thoughtful review with all our TripAdvisor community. It was a real pleasure to be your hosts at your home away from home. I would like to extend my sincere apologies for the inconveniences you had during your stay regarding the services in our pools. Your feedback is important to us and will be taking immediate action, we would like to assure you that every member of the team constantly strives to achieve the highest level of service and I regret we fell short of our goal with you. We appreciate your honest feedback as it helps in identifying areas of both strength and improvement. I hope that this will not deter you from staying with us in the future and thank you for adding very generous remarks of the positive sides of your stay with us. Hopefully we will have the opportunity to amend your last view in a future visit soon. Our best regards Goyita Osako General Manager Pueblo Bonito Sunset Beach Golf & Spa Resort
Full refrigerators in all the rooms (if my memory serves me right). I used Super Shuttle that I booked through Expedia.. very nice people they had beverages for our ride. Plenty of towels at the pools they provide cards for them but we didn’t use them they just gave us the towels. Uber is available but I’m not sure if the cost was in pesos or usd it was so high! But they have taxis on the resort right at the lobby to take you off the resort. As far as tours concierge can help with that because I waited until I was there to book just in case the weather wasn’t the greatest. The place where do they do cruise tours has a lot of people set up for tours and activities. It’s in the down town area and we took a cab there
There is a posted list of activities every week. There is beach and water volleyball, pools aerobics, ping pong black jack and bingo. There are arts and crafts at a small fee. There is also a spin and yogi class with a fee. Most activities are at the main pool. Hope this was helpful.
The theme nights are included, and so is the Sunday brunch (which is good). One theme night is usually enough, the restaurants are better. The shuttle bus is very easy..... It leaves every hour on the hour from PB Sunset, and then returns once every hour at 12:30, 1:30 etc. Go there in the morning and get reservation tickets.
The shuttle bus starts early in the morning and goes until about ten at night. You just need to arrive a few minutes before it leaves at both locations. We haven’t experienced any long waits, it’s usually right on time.