Dear torucafe. Thank you for taking the time to review our New Year's Eve Party and please accept our sincerest apologies for not fully meeting your expectations. We hope for another chance to serve you in the near future and prove our commitment to excellence. Sincerely, Aurelie Stoeckel Guest Experience Manager
Dear m-tr1525, Thank you for taking the time to review your recent stay at Fairmont Waterfront. While I am pleased to know that you appreciated our convenient location and fantastic views, I am very disappointed to read that we failed to create an exceptional experience overall. Your honest feedback is sincerely appreciated and will definitely help us improve where needed. We hope for another chance to serve you in the near future and prove our commitment to excellence. Sincerely, Aurelie Stoeckel Guest Experience Manager
Dear Nomad65760824626, Thank you for letting us know how much you enjoyed your recent stay at Fairmont Waterfront as well as our fantastic downtown location - right by the waterfront and Sea Wall and in the heart of downtown Vancouver. I'm glad that our proximity to transit and the Harbour Air Seaplanes terminal made your stay convenient and that you enjoyed the harbour views from your guest room - the views are truly terrific! We're looking forward to welcoming you back the next time you're in Vancouver! Sincerely, Aurelie Stoeckel Guest Experience Manager
Dear ys_roadster, Thank you for taking the time to share such a detailed and constructive review as well as for your recommendation to others! I am very pleased to know that your recent stay at Fairmont Waterfront met your expectations. It's great to hear that you enjoyed our prime location, our amazing sea-side view, the hotel facilities, the complimentary bike rental as well as the attentive service provided by our staff. I appreciate your constructive feedback on our room amenities as it gives us the opportunity to learn from a guest perspective, what we need to improve to meet guest expectations. Kindly take note that we do provide complimentary side refrigerator upon request. I am sorry this information wasn't shared with you and I hope this will help for future stay. We hope you are planning another trip to Vancouver and we can be your hotel of choice once again! Sincerely, Aurelie Stoeckel Guest Experience Manager
Yes , pandmg , they do have two set comfortable bathrobes in the room , also you can purchase them in their website , talking about travel light , hotel is in a good location , if you want to buy any cloths and you can just hop on sky train to Metro Town or walk up few blocks on Robson street or Gas town ( too expensive ) and must try their ARC restaurant , if you planning visiting in Vancouver , please read my reviews about restaurants , they all update ! also I from Liverpool ! good luck !
Hi Fitz , we had a wonderful stay at the Fairmont Waterfront and the lounge open 7am for daily Breakfast , Bar open after
11 - 12 noon , evening 5 pm , free parking , best check in and they will update you more information , because the season . Sky train only 5 mins from the hotel , lot of great restaurants and Pubs around and you well come read my update reviews on Vancouver , have Fun !
I'm not sure, as we are Canadian and don't need an antigen test for flying domestically. However, we have booked appointments in advance for antigen tessts at Shoppers Drug Mart near our home when we've travelled out of country. There are at least two locations not far from The Fairmont Waterfront so I would try one of those two stores. I've been to both and I believe they both have parmacies. When you search Shoppers Drug Mart for the tests, narrow the search to Vancouver BC and use the address of the hotel to narrow the search further. It can be a bit confusing. If that doesn't work you can have the testing done at YVR (Vancouver airport) but it's usually more expensive.
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