Thank you for your message. We are terribly sorry for what happened to you in our parking garage. Unfortunately, as the manager you spoke with informed you, we cannot be liable for any damages or stolen property given that our parking lot is not only accessible to guests and employees as we cannot control who goes in and out of the hotel - like in any other parking lot. We are working very hard with the management company of our garage, Target Park, to install security cameras to make the space a little more safe; however, our garage is very safe and we have not had this happened to any of our guests. We are truly empathetic with your losses and are sorry to know that this happened at our hotel. Thank you for your understanding regarding this. If you can kindly contact our hotel, we would be happy to waive the parking charges that you might have paid for, but please note that this $18.00 charge isin fact advised on our website, third party sites and confirmation letters as all hotels downtown Ottawa charge for parking.
Parking is available, but is limited. Should the lot be full, we do have alternate parking lots for you. The parking fee for overnight at the hotel is $18.00 plus HST, and the alternate lot is $18.00 with taxes in.