Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your experience and Toronto! We will certainly share your feedback with our Guest Service team so they may use your review as part of their ongoing training and development! We hope that we will have the chance to be of service whenever your travel plans include Toronto! Andy Loges, General Manager
Dear Trip Advisor Member ... Thank you for writing a review about your stay. We appreciate your constructive feedback on lack of amenity, as we are sharing your comments with our operations team to ensure that we follow up to improve the level of experience. Such items like slippers and tooth brushes are currently only available upon request on Traditional and Deluxe floors, and we strive to provide timely delivery service to exceed your expectation at all times. Otherwise, our Executive Rooms come with additional amenity that will suit your need. We hope to have another opportunity to serve you, if your travels bring you back to Toronto in the future. If there is anything that my team and I can do to "Make it Right" for you, please reach out to us at the hotel and we will be happy to assist you. Our Front Office team can be reached at info_toronto@hilton.com. Sam Kim Front Office Manager
Dear TripAdvisor Member.. Thank you very much for writing a review about your stay. We are pleased to hear that you were happy about the location of the hotel. With regards to your experience at the hotel regarding breakfast, we are sorry that you felt the full breakfast should have been included. We do offer Hot Breakfast in our Executive Lounge on the 32nd floor and this is one of the benefit that you can choose as our Hilton Honors Gold member. I hope you know how much we value your loyalty, especially as our Gold member. Also, we have many scheduled updates that will improve our appearance in the near future and we look forward to welcoming you back to the hotel with our new look. Safe travel and thank you again for your feedback. Sam Kim Front Office Manager
Dear Trip Advisor Member... Thank you for taking the time to share your feedback with us! I'm pleased to learn that you enjoyed your experience and Toronto! We will certainly share your feedback with our Guest Service team so they may use your review as part of their ongoing training and development! We hope that we will have the chance to be of service whenever your travel plans include Toronto! Andy Loges, General Manager