Sutera Sanctuary Lodges @ Manukan Island ResortのMarketing、Marketing Communicationsからの返信
2024年6月26日に返信済み
Dear Katsuya Y, We're sincerely sorry to learn about your disappointing experience with Sutera Sanctuary Lodges a Manukan Island. We deeply value your feedback and are saddened that we didn't meet your expectations during your visit. Providing exceptional experiences is at the heart of what we do, and we're committed to addressing the concerns you raised regarding your stay. Your feedback will help us make the necessary improvements in our services and facilities. We hope you'll consider giving us another opportunity to demonstrate the high level of service and quality that we aim to provide. Warm regards, The Management Sutera Sanctuary Lodges
Sutera Sanctuary Lodges @ Manukan Island ResortのMarketing、Marketing Communicationsからの返信
2024年6月26日に返信済み
Dear neko b, Thank you for your valuable feedback about your recent stay with Sutera Sanctuary Lodges at Manukan Island. We truly appreciate your honest insights. We're delighted that you enjoyed the spacious room with its spectacular ocean view and found the food at our restaurant delicious. Your comments about the service and the crowdedness during the day are duly noted, and we will strive to improve in these areas. Your feedback will guide us as we work to enhance our offerings and ensure that every guest enjoys a remarkable stay. We hope to have the chance to welcome you back and provide a more satisfying experience. Warm regards, The Management Sutera Sanctuary Lodges
Sutera Sanctuary Lodges @ Manukan Island ResortのMarketing、Marketing Communicationsからの返信
2024年7月26日に返信済み
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at Sutera Sanctuary Lodges on Manukan Island. We're delighted to hear that you enjoyed the tranquility and natural beauty of the island, especially during the quieter hours when the crowds have departed. We appreciate your comments and are glad that the value and setting met your expectations. Your insights help us continually improve our offerings to ensure every guest has a memorable stay. We look forward to the opportunity to welcome you back in the future for another relaxing experience. Warm regards, The Management Sutera Sanctuary Lodges
Sutera Sanctuary Lodges @ Manukan Island ResortのMarketing、Marketing Communicationsからの返信
2024年7月31日に返信済み
Dear ぽｒてｒ, Thank you so much for sharing your wonderful experience at Sutera Sanctuary Lodges at Manukan Island. We're delighted to read about the fantastic time you had during your stay. Our team takes great pride in delivering exceptional service, and we're thrilled to hear that our efforts made a lasting impression on you. It's great to know you enjoyed snorkeling and found the local guide helpful. We're also pleased that you appreciated our stylish restaurant and delicious food. Your positive feedback is truly appreciated. We can't wait to have the pleasure of welcoming you back to our sanctuary for another memorable experience. Best regards, The Management Sutera Sanctuary Lodges
Sutera Sanctuary Lodges @ Manukan Island ResortのMarketing、Marketing Communicationsからの返信
2024年7月26日に返信済み
Dear atarums, Thank you for sharing your thoughtful feedback about your stay at Sutera Sanctuary Lodges on Manukan Island. We’re delighted to hear that you found our island to be a hidden gem and enjoyed the tranquility after the day-trippers left. We appreciate your comments on the modesty and functionality of our lodges, as well as your positive remarks about our staff’s hospitality. We strive to provide a memorable experience and are particularly grateful for your acknowledgment of our team’s efforts in handling your companion’s emergency situation with care. Your insights regarding the snorkeling, sunset views, and the island's natural beauty are encouraging, and we’re pleased that you valued these aspects of your stay. We also note your feedback about the challenges and are committed to making improvements based on your observations. Thank you for your kind words and for recommending us. We look forward to the opportunity to welcome you back and provide an even better experience. Warm regards, The Management Sutera Sanctuary Lodges
Dear Guest!
You can eat at the restaurant as we have Ala-crate menu or buffet. However our hotel facilities are strictly for our in-house guest.
Best Regards
