Charged a (refunded) deposit for damage and presumably missing items from the room. Had to ask why as this information not volunteered. Front desk staff got somewhat offended when I canceled one night.
Hotel room would not unlock with key cards. Had to call the owner's to come in from Cobourg and Peterborough meanwhile we were locked out our room. Son was dripping wet from the pool. Then had to leave and lock still not working. Staff didn't...続きを読む
Hotel and the reception staff was great . Don't eat at the restaurant for breakfast if you expect service or if your more than 4 people. Our waitress was extremely flustered and at times short with us.
At check-in I was informed that "I could have gotten a better rate if I had booked through the hotel directly" (which was not true, after the gentleman at the reception double checked (I don't like to overpay if I don't absolutely have to!).
I'm travelling with my standard poodle. We travel several times a year and I know that I should check first regarding pet policies, so there are no surprises. Can you let me know if the hotel has a size restriction and if there is an extra room fee for my dog.
66,038からの返信 | 施設の代表者 |
Hi There, We are a pet friendly hotel and your poodle would be fine. There is no extra room fee for your dog. If you have any other questions you can contact our property direct toll free number 1-866-COBOURG (262-6874... 続きを読む
Hi There, We are a pet friendly hotel and your poodle would be fine. There is no extra room fee for your dog. If you have any other questions you can contact our property direct toll free number 1-866-COBOURG (262-6874).
Thanks for you inquiry, we look forward to welcoming you in the future.
"303 room size was excellent for family with separate bedroom for parents."