Dear mmm-902019, Thank you for your feedback and for choosing Chelsea Cloister for your stay. We are really disappointed to read your comment. Please note that at Chelsea Cloisters we strive to provide each of our guests with a personalized and consistent service, and we are very concerned that we did not succeed in this occasion. We apologize that you feel the members of staff you spoke to were not professional towards you. Kindly note that we take our costumers health and safety very seriously and we have a team from pest control that check the building on monthly bases and we did not have any reports for having any ants or other insects. Please let us apologize directly to you, please see below my personal details, it will be much appreciated if you could contact us. We are looking forward to hear from you. Best Regards, Roxana Sipos Guest Relations Manager Direct Email: roxana@chelseacloisters.co.uk Direct Number : +4420 7584 1002
Dear mayuka05, We're terribly sorry to read about your experience and that you did not enjoy your stay with us. We would very much like the opportunity to apologise directly and hopefully turn your experience around if you would please email us at guestrelations@chelseacloisters.co.uk. We hope to hear from you. Best, Chelsea Cloisters
Dear 555Kenji, We're extremely disappointed to read about your experience and would like to apologise that your stay was such a negative experience. We would very much like the opportunity to apologise directly if you would be so kind as to email us at guestrelations@chelseacloisters.co.uk. We hope to hear from you. Best, Chelsea Cloisters
Dear Hacchoi, Thank you for your kind feedback. We are happy to hear you enjoyed your stay and in particular the restaurants in the area. We look forward to hopfulle welcoming you again soon! Best, Chelsea Cloisters
Dear Brownie2017, Thank you for getting back to us with such positive feedback from your stay. We love to hear that our customers are satisfied and happy with their stay! It's great to hear that you liked the location and that you found our housekeepers very helpful. We really appreciate you taking the time to write to us, and we hope to see you again in the future! Best, Chelsea Cloisters
