Dear F7918LQ_, Thank you for choosing the Renaissance Paris Nobel Tour Eiffel Hotel, and for bringing your concerns to our attention regarding room amenities. We sincerely apologize for any inconvenience this may have caused you during your stay. We understand that having a coffee and tea maker in the room is an essential amenity for many guests, and we apologize for not meeting your expectations in this regard. While we strive to provide accurate and up-to-date information on our website, there can be instances where unforeseen circumstances arise, leading to a change in available amenities. We regret that this was not communicated to you in advance, and we apologize for any confusion caused. We take your feedback seriously, and we appreciate your suggestion of having a kettle available in the room to boil water. We will certainly consider this option as we continue to improve our guest experience. If there is anything else we can assist you with, please do not hesitate to contact us directly. We hope to get the chance to give you an improved experience in the near future. Until then, we wish you a great day ahead. - The Renaissance Paris Nobel Tour Eiffel Hotel team
Dear guest, Thank you for having taken time to write your extensive review about your stay at the Renaissance Paris Le Parc Trocadero. On behalf of management, I would like to sincerely apologize for the inconvenience you had experienced in our property. However I would like to welcome this opportunity to request to kindly contact our front desk team if any business trip may bring you again to Paris to ensure that you will receive the level of service that we are known for. Sincerely yours, Ludivine
Dear guest, First of all thank you for having posted your review through Tripadvisor. This helps us to improve constantly our quality of service. We are very sorry for having mixed-up your first and last name and please accept our apologies for the noise into the courtyard. The courtyard is a peaceful place where you could relax yourself and it is extremely exceptional when we do ceremony into this one. We really hope to have a second chance with you and that you could enjoy the peaceful atmosphere of our garden. Sincerely yours, Ludivine Sales & Marketing Coordinator
Dear Lisa,
Thank you for choosing our hotel, and for reaching out to us.
For our Family Suite reservations, you will be charged an extra 100 euros per person per night for guests who are 12 years old and above. For kids under 12 years old, no extra charges will be added to your bill.
We hope we have answered your question. We remain available for any further inquiries.
Looking forward to having you very soon in Paris!
- The Renaissance Paris Nobel Tour Eiffel Hotel team
Hello Steve, we're glad you have chosen our hotel, and we can't wait to have you here in Paris !
If you're taking a Eurostar train, you will arrive to Paris at Gare du Nord train station. From there, you have 2 options to get to the hotel through public transportation : either take the metro line 2 from Barbès - Rochechouart station to Victor Hugo station (26 minutes trip); or take the metro line 4 from Gare du Nord station to Strasbourg Saint-Denis station, then the metro line 9 from Strasbourg Saint-Denis station to Trocadéro station (34 minutes trip).
We hope we have answered your question. We wish you a safe arrival at Paris and a great stay at the Renaissance Paris Nobel Tour Eiffel Hotel !
The Renaissance Paris Nobel Tour Eiffel Hotel Team.
