Dear Todokichi, Allow me to briefly acknowledge your survey, although not in your mother tongue. There is nothing that could make us happier than your full score and your comments, a tangible recognition of our continuous efforts to deliver exceptional customer service. Together with all the team, I would like to thank you most sincerely for your appreciation. Looking forward to welcome you back to the St. Regis Rome, Kind regards, Giuseppe De Martino General Manager
Dear chibinyan0224, allow us to Thank You most sincerely, although not in your mother tongue. We are honored that you took the time to speak so highly of the St. Regis Rome, for its unique heritage and for the true concern of the team towards our guests' comfort and service. Your comments are so encouraging and we can't wait to welcome you back for another exquisite experience. Sincerely yours, Giuseppe De Martino General Manager
Dear Yaztak1227, Allow us to acknowledge your wonderful and detailed feedback even if not in your mother tongue. We would like to thank you for your meaningful recognition, we are most grateful that you especially appreciated not only the professionalism but the warm approach of Cristiano, the morning chef! We can't wait to welcome you back and please do not hesitate to contact us directly to arrange your next visit. It will be our pleasure to take extra care of you and to enrich your bathroom with an entire Remede bath collection. With our best regards, Giuseppe De Martino General Manager
Dear 105Toucan, Thank your for taking the time to share your feedback with us. We are glad that you appreciated the décor of our new room collection, as well as the location of our hotel. With regard to your comment, please accept our sincere apologies for not having appropriately met your expectations. Our guests’ happiness is what we value most, and we will take your comment into consideration in order to offer memorable experiences to our guests in the future. We do look forward to welcoming you back on your return visit to Rome to show you the result of our commitment to service excellence. Sincerely yours, Giuseppe De Martino General Manager
Dear Guest, Thank you for your detailed review. Although not in your mother tongue, we would like to assure you that we equally value your appreciation and the areas of improvement that you have highlighted. We apologize for the inconsistency in preparing your accommodation and for the opened window causing a low temperature. Also, should you still have any issues in regards to your hotel bill, please consider us at your entire disposal to make the necessary adjustments. Just for your information, our in-room dining service is available 24 hour for any assistance throughout our Guests' stay and a kettle or coffee machine can also be provided upon request. We all look forward to welcoming you back to let you experience a flawless, impeccable stay on your next visit to Rome. Sincerely yours, Giuseppe De Martino General Manager
We've arranged airport transfer with the hotel. Always best option when traveling abroad for us. One of the drivers was so amazing, we used him 3 times on the same trip.
I have seen non-guests come in for the famous Sunday Brunch, so I assume everyday breakfast is also open to non-guests. The everyday breakfast is to be enjoyed slowly. All the usual buffet style European cold cuts, cheeses, breads, all the ingredients to build lox and bagel, all just very high quality. Also the hot dishes, eggs, bacon and sausage, potatoes, tomatoes, etc. A chef will take your order for omelettes, French toast, eggs any way you like, eggs Benedict, etc. all done precisely to your wishes and all with a smile and gracious service. I don’t know the cost. But, I do know we paid about 60 Euro for the Sunday Brunch which is something you should do at least once in your life. I’ve directed questions to the hotel through its website and always received a prompt response.
