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Dear Guests, First of all please allow me to thank you for taking the time to share your impressions and appreciations towards Bellini Hotel. Despite being pleased that you enjoyed the advantages of our strategic location, we feel pretty sad after reading that we did not succeed in meeting your expectations. As per what regards the actual conditions of the historical XVIII-century Palazzo which hosts our hotel, we would like to ensure you that the current state of the building is entirely secure. We apologize if we did not have the chance to give a thorough explanation while you were still here, but most of the time our guests are not interested in some particular features of Venetian buildings: their main structure is made of wood, so floors and ceilings are not as perfect as the newest modern buildings from an architectural point of view. In addition to this, as in the case of Paris, France, for instance, historical buildings are preserved authentic in the limits of possibility, so the original space is not modifiable and for this reason our rooms and bathrooms cannot be amplified. I must admit, after all, that I completely understand that unfortunately it is really hard for our Kind Guests to understand this aspect of Venice and we all would like to apologize if this first impression of your stay seemed to be due to some inattention by our side. On the other hand, I would like to apologize if our international American buffet breakfast did not meet your expectations, but our rich and fresh buffet is generally considered a strength by all our guests. I personally believe you experienced some issues with the breakfast service during your stay, so I will discuss this with the Restaurant Department to discover if there was some sort of inconsitency in the service and attention to the Guests. Anyway, we will all do our best to make of yours a precious chance to improve and keep offering an up-to-standard quality service. I hope we shall have the privilege to welcome you back in a near future in order to change your feelings towards Bellini and to show you our usual care and attention as well as the result of our passion and constant improvements. With kindest regards, Ronaldo Furlan
Dear Guest, Thank you for taking the time to share your impressions on your recent stay at the Bellini Hotel. Venice is a unique city with a peculiar history of traditional art permeated by new styles. Our hotel takes everything in consideration making of its characteristics a complete corpus of what Venice has to offer. We are grateful you managed to enjoy Venice and learnt to reach the right level of flexibility and excitement required to appreciate such a challenging and still wonderful island. Hoping for new occasions to give you our welcome again, Let me grant my best regards, Ronaldo Furlan General Manager
Dear Guest, thank you for spending your precious time reviewing your recent stay at the Bellini Hotel. We are glad to discover your satisfaction towards our property and its location, even though the typical Venetian style and decor of our historical Palazzo did not meet your tastes entirely. We very much look forward to a next occasion to give you our warm welcome to Venice again, with the certainty that a proper room assignment will happily meet your expectations and make of yours a unique Venetian experience. Thank you again for your feedback and the appreciation you showed. With kind regards, Ronaldo Furlan General Manager
Dear Guests, thank you very much for publishing your impressions on our property here on Tripadvisor. Customer satisfaction is indeed our number one priority and reading it in your review is certainly a great pleasure for me and for the whole team. Bellini Hotel is located in a historical Palazzo of the Serenissima Republic of Venice and occupies and enviable position in the island which gives our kind guests precious advantages for the discovery of Venice. We feel thankful for the confirmation we received by your side and hope our readers will understand from your words the importance of our location for the success of their Venetian stay. Looking forwards to giving you our warm welcome again in future occasions, let me grant my kind regards, Ronaldo Furlan General Manager