Hello, I was wondering if the pool is still open in September or if "until September" means it closes in September Thank you.

Does this hotel provide slippers for guests ? Thanks

Good morning! I would like to know if you allow non clients to use your swimming pool? We are expats living here in Florence. Please let us know for 2 adults and a child ( 6 yrs old) prices. Thank you Nena

Can you visit the roof top bar for drinks if you aren’t staying at the hotel?

My name is Peter Retimanu from New Zealand and it was me that gave the unfavourable review about the cleanliness of the room, when we stayed December 2018 and the fact that it hadn’t been serviced all day and the excuse you’ve given is extremely weak. Any other hotel I stay in normally knocks on the door and if no reply comes in to service the room. Doubly worse because you are expecting your overseas guests to know your door key notification system. When I tried to respond to your reply Trip Advisor automatically said I had to wait 3 months. I felt that incensed with your reply that I have waited 3 months to the day to tell you that your reply is a lie. Your hotel never made the offer to me or my family to move us to another room and I’d like other people to know that. If my family and I had been offered another clean room then my review would be more positive. It definitely is not.