クラウンプラザ ホテル チューリッヒのInhaber、Crowne Plaza Zürichからの返信
2024年7月30日に返信済み
Dear tar03 Your review provides a detailed insight into your stay at the Hotel Crowne Plaza Zürich, which we appreciate. We're glad to hear that you found the amenities, such as robes, slippers, and bathtub, to your liking. Your comments regarding the bottled water and refrigerator are duly noted. As part of our commitment to sustainability, we've implemented certain measures, however, we understand that they may not align with every guest's needs. It's pleasing to know that you enjoyed having champagne at breakfast and appreciated the subtle change in the breakfast menu during your stay. Your feedback about the lack of raw vegetables is noted and we will certainly consider it. While we may have evolved from being an Intercontinental Hotel, we continue to strive towards offering a wonderful experience to our guests. Thank you once again for sharing your experience. Your feedback allows us to continually evaluate and enhance our guest experiences. Best Regards, Hotel Crowne Plaza Zürich Team
Dear karapon, Thank you very much for your positive review as well as your stay at the Crowne Plaza Zurich. We are happy to read that you have fully enjoyed your time with us and hope to have the pleasure of welcoming you back soon at our hotel. Kind regards, Heinz Kraehenbuehl, General Manager
Dear zenjirounagare, Thank you for taking the time to share your positive experience following your recent stay at the Crowne Plaza Zurich with us and other travelers. It has been a pleasure having you as our guest. Your feedback in regards to the Holmes Place gym and spa has as well as your experience in our restaurant has been shared with our team. Hopefully we will have the pleasure of hosting you again in a not too distant future. Kind regards,
Dear Venture807430¨, Thank you for sharing your experience regarding your recent stay at the Crowne Plaza Zürich. Constructive feedback is of paramount to us. On this occasion I would like to apologize for failing to meet your expectations. We are sorry to read that you did not have a good experience with our bathroom. If you are planning your next trip to Zurich we would be very happy welcome you again at the Crowne Plaza Zurich and accommodate you in a room with shower. Kind regards,
Dear 911KIR Thank you for choosing Crowne Plaza Zurich and for takinf the time to give us a feedback. We are happy to hear that you had a nice time at our hotel and in Zurich. Your feedback regarding the shower glass's size has been forwarded to our technical department. Should you be planning a new trip to Zurich, we'd be happy to welcome you again at the Crowne Plaza Zurich. Best regards,