Dear Guest, Thank you for your wonderful review of our lakeside hotel. Despite the flight delay, we are glad to hear that our front desk staff and doormen provided a kind and welcoming experience upon your late arrival. It's great that you enjoyed our club lounge, friendly staff, and the comforting message from the room attendant. We are thrilled that you had a fun stay, and we would love to welcome you back on your next visit to Hanoi. Thank you again for your feedback. Best regards, The Hotel Management
Dear Go6324376517, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience during your stay with us. It's great to know that Ann was able to assist you at check-in and make your stay more comfortable. Our team strives to provide personalized service, and it’s rewarding to hear that her guidance made a difference. We're also delighted that you enjoyed our breakfast offerings, especially the Vietnamese spring rolls! It’s always a pleasure to introduce our guests to new flavors and dining experiences. Your kind words about the cleanliness of the room and the attentive service truly mean a lot to us. We aim to create a welcoming environment for all our guests, and your feedback reassures us that we are on the right track. Thank you for recommending us as the best choice for travelers in Hanoi. We hope to welcome you back on your next visit! Warm regards, Sheraton Hanoi Hotel Management Team
Dear shoichi1958, We appreciate the time you spent to share your experience with us. Please accept our sincere apologies for the unexpected experience. The issues raised have been addressed and appropriate action taken to prevent any guests being similarly inconvenienced in the future. We are grateful for your feedback and would like to thank you, once again, for taking the time to bring this matter to our attention. If you come back to Hanoi anytime, please let us have the honor to host you! Warm regards, Julian Wong General Manager
Dear Storyteller811271, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
Dear MMYK, We are delighted to know that you had an enjoyable and memorable stay with Sheraton Hanoi Hotel. At Sheraton Hanoi, we are committed in delivering high quality products and top-notch services to all of our guests. The hotel is located right next to West Lake, which brings about a sense of tranquility for the guest stay whether it is for business or leisure. We'll make sure to pass your great comment to Ms. Yuka, who is an excellent member of ours. I do hope that your journey will lead to this beautiful city of Hanoi again. We look forward to welcoming you back in the future. Warm regards, Julian Wong General Manager
Xin chào ShuSIN,
Thank you for your message. According to our knowledge, Rugby World Cup is broadcasted on NHK which is channel no. 31 on the hotel room's television. We hope it answers your question.
Looking forward to welcoming you!
