Dear Guest Thank you for your detailed feedback regarding your recent stay at Hilton Zurich Airport. We appreciate your insights and apologize for the inconveniences you experienced. Your comments about the room condition, amenities, and service have been noted and will be addressed with our team to ensure improvements. We are pleased that you enjoyed our breakfast and the quality of our service. Your feedback is invaluable in helping us enhance our guest experience. Sincerely, Hotel Management
Dear NZsalmon_lover Thank you very much for your visit and the provided review. Great to read that you enjoyed our coffee as well as our black tea. On the other side I am sorry that you were not satisfied with the prices. We kindly ask for your understanding that Switzerland has always had a very high price structure and we are not able to influence the current economical situation. We are aware that the strength of the Swiss Franc is very challenging for our guests and are sorry for all inconveniences caused. It is correct that we are charging moderate fee of CHF 6, - for using the shuttle from the hotel to the airport as mentioned on our web page. Due to local Regulation and external service provider we have to charge for the transportation. We hope you consider staying with us in the future. Best regards Mark V. / Manager
Dear Masahiro0214 thank you very much for taking the time and effort to share your feedback in regards to your recent stay with us. I would like to thank you very much for choosing the Hilton Zurich Airport as well as for your loyalty as one of our valued Hilton Honors guests. I am sorry to hear that we have not been able to fully meet your expectations. Kindly accept my sincerest apologies for the mentioned shortcomings. Most certainly, your feedback will be taken very seriously and we will once again review it within our executive management team. Have a great rest of your week! Kindest regards, Bastian S. FOM
Dear tokamo524151 Thank you very much for your visit and the positive review and rating! Great to hear that you had a good time staying with us. The entire team is looking forward to welcome you the next time. Best regards Mark V. / Manager
Dear hiptakei, thank you very much for sharing your positive review with us. I am very happy to see that you had such a lovely time staying at our property. Your feedback is very much appreciated and my entire team and I are already looking forward to welcome you back anytime soon. Best regards Bastian S.
Dear valued guest
During peak arrival and departure times, we are delighted to offer a dedicated shuttle service in between Zurich Airport and the hotel.
Once you have arrived at the airport, simply follow signs for “Hotelbus” in order to be guided towards the shuttle pick-up location outside of Arrivals 2.
The shuttle ride from the airport towards the hotel is complimentary for all guests. When using the shuttle going back to the airport, a fee of CHF 5.00 per person will apply.
Tickets must be purchased at the front desk before using the shuttle from the hotel towards the airport.
Please note that we do not reserve seats for any specific departure time. In case you require a transfer outside of the stated departure times, taxis will be available at all times.
Best regards
Management
There is a train station that is a short 10 minute walk across the street from the hotel, and the hotel provides a free daily train pass to use it that you request from the front desk each morning. Take the S7 train that runs every hour to Zurich HB. The Bahnhofstrasse is a short, easy walk from Zurich HB. Make sure you notice how to catch it upon return from Zurich HB back to the hotel. Swiss trains are efficient and very easy to use.
