Dear toshiesan, Thank you for having dedicated your time to share such detail feedback following your recent stay at InterContinental Hanoi Landmark72. We are delighted to read that you left the hotel with fond memory about luxury hotel with top-notch facilities, buffet breakfast with wide selection of delectable cuisine and above all the warm hospitality rendered by our colleagues. Thank you for bringing up to my attention about the quality of coffee. Please rest assured that I will work closely with our Director of Food and Beverage to further investigation and improvement action plan. Thank you again for your kind words and if travel brings you to Hanoi in the future, we hope that we have the opportunity to welcome you back. Warm regards, Thao Do Quality & Continuous Improvement Manager
Dear TAKA , Thank you for taking time to share your heartwarming experience at InterContinental Hanoi Landmark72. We are delighted to learn that our staff left you with long lasting impression for their warm hospitality and exemplary service. We will make sure to pass along your appreciation to Dieu Anh and all of our team members. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visit. We will strive to provide you with another wonderful stay. Warm regards, Thao Do Quality & Continuous Improvement Manager
Dear megumi , Thank you for your wonderful review of InterContinental Hanoi Landmark72. We are delighted to hear that your first experience with us was so exceptional. It brings us joy that you truly enjoyed the hotel’s facilities especially the service from Club InterContinental Lounge team. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that you felt pampered during your stay with us. I will have a pleasure in sharing your loving-kindness and compliment with the whole team. I am certain that your beautiful review will made their day. Thank you again for choosing InterContinental Hanoi Landmark72 and for your kind words about our staff's extraordinary service. We're honored to have played a part in creating such memorable experiences for you. We look forward to welcoming you for another perfect stay in the future. Kind regards, Thao Do Quality & Continuous Improvement Manager
Dear Miko N, Thank you for sharing your positive experience at InterContinental Hanoi Landmark72. It is wonderful to hear our team members at Club Lounge, especially Anh and Cong made a great impression. We are enchanted that you found your room comfortable and dining experience at Club Lounge delightful. It brings us joy to be your favorite place to stay in Hanoi and we look forward to to your next visit. Regards, Thao Do Quality & Continuous Improvement Manager
Dear TMicahT9,
Greetings from InterContinental Hanoi Landmark72!
Thank you for your interest in our hotel. Regarding your 3 concerns, allow me to confirm as below:
1. Room service is available 24 hours.
2. Our 3Spoons restaurant offers extensive breakfast buffet, as well as a choice of three cuisines and interactive open stations, where guests can witness our chefs' inspiring craftmanship.
Breakfast: 6:00am - 10:30am
Lunch: 11:30am - 2:30pm
Dinner: 6:00pm - 10:30pm
3. Our hotel is 30km from the airport. It will take 45 minutes for travelling between our hotel and the airport.
Should you need any further information, please feel free to contact us.
With kind regards,
Thao Do
PA to GM
