Dear YK128, Thank you for taking the time to share your wonderful feedback. We are truly honored by your kind words and thrilled to hear that your experience with us met your expectations in every way. We're especially pleased to know that the views, facilities, and comfort of our rooms enhanced your stay, and that our team made you feel so welcome. It’s great to hear that Dieu and the rest of the team in the Club Lounge took such good care of you—your recognition of their efforts is greatly appreciated. We look forward to welcoming you back and providing you with another exceptional stay at InterContinental Hanoi Landmark72. Warm regards, Khuong Do Hotel Experience Champion
Dear toshiesan, Thank you for having dedicated your time to share such detail feedback following your recent stay at InterContinental Hanoi Landmark72. We are delighted to read that you left the hotel with fond memory about luxury hotel with top-notch facilities, buffet breakfast with wide selection of delectable cuisine and above all the warm hospitality rendered by our colleagues. Thank you for bringing up to my attention about the quality of coffee. Please rest assured that I will work closely with our Director of Food and Beverage to further investigation and improvement action plan. Thank you again for your kind words and if travel brings you to Hanoi in the future, we hope that we have the opportunity to welcome you back. Warm regards, Thao Do Quality & Continuous Improvement Manager
Dear Journey50681556928, Thank you for taking time to leave us review following your most recent stay at InterContinental Hanoi Landmark72. We are elated to learn that our comfort room, beautiful Club InterContinental Lounge with wonderful team all contributed to make your stay thoroughly memorable. Your kind words for Thao, Dieu and Club team are much appreciated. We look forward to welcoming you back soon. Regards, Thao Do Quality & Continuous Improvement Manager
Dear EISEI C, Thank you so much for taking time to share your wonderful experience at InterContinental Hanoi Landmark72. The benefits and additional service for our Club guests make travel just that little more pleasant and worry-free. We are very pleased that the elevated experience enhanced your stay. Please do not hesitate to contact us when you have the dates of your next stay so that we can prepare well for you to have another fantastic stay. Kind regards, Thao Do Quality & Continuous Improvement Manager
Dear TMicahT9,
Greetings from InterContinental Hanoi Landmark72!
Thank you for your interest in our hotel. Regarding your 3 concerns, allow me to confirm as below:
1. Room service is available 24 hours.
2. Our 3Spoons restaurant offers extensive breakfast buffet, as well as a choice of three cuisines and interactive open stations, where guests can witness our chefs' inspiring craftmanship.
Breakfast: 6:00am - 10:30am
Lunch: 11:30am - 2:30pm
Dinner: 6:00pm - 10:30pm
3. Our hotel is 30km from the airport. It will take 45 minutes for travelling between our hotel and the airport.
Should you need any further information, please feel free to contact us.
With kind regards,
Thao Do
PA to GM
