ル メリディアン ブダペスト のGuest Services / Front Office、The Ladies and Gentlemen of The Ritz-Carlton Budapestからの返信
2024年8月17日に返信済み
Dear TakuyaM51, Thank you for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you enjoyed the excellent service at both Ottimo and our lobby lounge. Providing warm and exceptional hospitality is our top priority, and it’s wonderful to know we made your stay memorable. We hope to welcome you back to The Ritz-Carlton, Budapest soon for another exceptional experience. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, Budapest
ル メリディアン ブダペスト のGuest Services / Front Office、Ladies and Gentlemen The Ritz-Carlton Budapestからの返信
2023年6月28日に返信済み
Dear krisztianf2016, We recognize your time is valuable and appreciate the feedback you have provided. Receiving warm, friendly and professional service from our staff sets the tone for a great stay. We sincerely apologize for failing to meet your expectations. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. After all, it is only through such constructive criticism that we are able to continually improve the services we provide to our most discerning guests. We would like to share your feedback with the Ladies and Gentlemen of The Ritz-Carlton, Budapest in order we can discuss our service standards and review improvement opportunities in the service they provide. We are confident that these necessary steps will ensure your experience of staff professionalism is an isolated incident. We do believe that the legendary Ritz-Carlton service starts with trust and reliability towards our guests and Ladies and Gentlemen, and once this trust is broken, it is very hard to rebuild it again. We hope you choose to stay with us again, whenever your travels bring you back to the area. Warm regards,
Dear Valued Guest, Thank you for your kind words and recommendation. We hope to welcome you back to our property in the near future. The Executive Office
Dear Valued Guest, Thank you for your kind review of our property. We hope you could discover the city from such a central location. Hope to welcome you back shortly to our property. Best Regards, The Executive Office
I was at the Ritz Carlton last week and I must say it was incredible
Room was excellent the club lounge accommodated my every need
The supervisor Hanadi was what appeared to be in total control of the environment
Further I experienced the best Goulash I have ever experienced