Dear Valued Guest, I would like to sincerely thank you for staying with us at Mercure Bangkok Siam and for taking the time to share your pleasant experience on TripAdvisor. We are delighted that your stay was memorable and impeccable. It is always wonderful to receive such fabulous feedback about the service of our colleagues. Your praises have been shared with great pleasure and all of our colleagues are humbled by your wonderful comments specially Kh. Ball, Nay, Joke and Dej. I look forward to welcoming you back in your second house hopefully in the near future. With kindest regards, Raphael Hirsch General Manager
Dear kenichih2013, Thank you for taking the time to tell us about your experience at Mercure Bangkok Siam. Sadly, I read your disappointed feedback as we failed to meet your expectations; please allow me to express my sincerest apologies. At Mercure, we are looking for continuous improvement and hope to provide a high level of experience to every customer. Therefore, constructive comment from guest are important to our improvement. Thank you very much again for informing us about your concerns and I sincerely hope you will give us the opportunity to welcome you back and better serve you . Sincerely Raphael Hirsch General Manager
Dear ken62129, Thank you for staying with us earlier this month and for providing your feedback. We were sorry to read that your experience did not meet your expectations. Although on the reservation the check in time specified check-in at 14h00 indeed, our receptionists did their best to answer to your needs by allocating both rooms with connecting features. However, your comments have been duly noted and we assure you that we will do our utmost to address this to the concern department accordingly. Your feedback is extremely important to us as we appreciate your review and will use it to evaluate changes and make improvements. Again, thank you for taking the time to share about your experience at the Mercure Bangkok Siam. We hope your will give us the opportunity to welcome you again to demonstrate our commitment in guest satisfaction. Yours sincerely, Raphael Hirsch General Manager
I didn't encounter this problem as I paid fully before the booking deadline. I was staying for less than a week and I think this policy may apply for staying for such a long duration of 22 nights since they have to secure the room for the whole period.
