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Dear k-sakai1980, Thank you for taking the time to share your experience. I sincerely apologize for this inconvenience. Indeed we failed in our promises delivery. I would like to thank you for your loyalty, as you know we always strive to provide the highest quality of service. And i am sorry this time we did not offer you the experience you are used to. We already take the corrective actions. I hope you will give us another opportunity to show you our exclusive service, do not hesitate to contact me: rm@pullmanbangkokkingpower.com. Sincerely Anabelle VIGNON Operations Director
Dear PaulOINARI, Please allow me to offer you our appreciation in English. First, I would like to thank you for your recommendation of our location; however, have taken serious notice of your observations on our room condition and buffet experience. It is feedback such as yours that enables us to adjust and better our services and facilities to meet the discerning needs of our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Best regards, Sakdapol Thongjan (Bern) Front Office Manager
Dear Bac_Ba, Please allow me to offer you our appreciation in English. Thank you for taking the time to tell us about your experience at the Pullman Bangkok King Power. We appreciate your feedback about what could be improved and will pass your comments to the corresponding departments. It would be a great honor for us if we could welcome you again in the future. Best regards, Sakdapol Thongjan (Bern) Front Office Manager
Dear Shinpeida, First of all, allow me to reply in english, thank you very much for your kind words, nothing better than knowing you enjoy your time with us and you recommend our property. We hope to welcome you again soon and to make your stay even better. Sincerely Anabelle VIGNON Operations Director
Dear GKJP Please allow me to offer a reply in English. Thank you for sharing with us your time in giving us a wonderful review here on TripAdvisor. It’s a joy to read your review about your experience of your recent stay at our Pullman Bangkok King Power and indeed glad you ‘found’ us! We are pleased that you enjoyed our central location and that you could thoroughly take advantage of our luxurious accommodations. I have shared your kudos with our hard working team and appreciate your business. There's nothing more valuable than guest feedback. We hope to welcome you back to our hotel again soon. Best regards, Sakdapol Thongjan (Bern) Front Office Manager