Dear Traveler04785930337, Thank you for choosing to stay with us during Loy Krathong festival. I am truly delighted to read that your experience was enjoyable and that you had a comfortable stay. It is wonderful that my team was able to assist you with kindness and attentiveness. Providing warm and thoughtful service is something we take pride in, and it means a lot to us that you felt well cared for throughout your visit. Traveler04785930337, your kind words motivate us to continue delivering memorable experiences to all our valuable guests, and I hope you will cherish for the years to come the lasting memories experienced during your special time here, through the world-renowned festive season of “Loy Krathong”. It would be an honor to welcome you back in the future. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
Dear Ichi8, Thank you for choosing our urban resort for your first visit in Chiang Mai and for taking the time to share your experience with us. It brings us great joy to learn that your stay was comfortable and enjoyable, and I am pleased to hear that you enjoyed the daily upkeep of your room. Our housekeeping team works diligently to maintain high standards, and the special towel creations are a small touch we add to bring a bit of fun and delight to our valued guests. We are happy it brought a smile to your face 😊. I am also glad that you found the Horizon Club to be a peaceful retreat. Providing a serene and relaxed environment for our guests to unwind is something we strive for. Ichi8, thank you, once again, for your kind words and for sharing your experience. It was a pleasure having you as our guest, and we hope to welcome you back on your future trips to Chiang Mai. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
Dear 333777998, Thank you so much for sharing your wonderful experience at Shangri-La Chiang Mai on Trip Advisor. Your kind words and appreciation mean the world to us. We are extremely delighted to read that you had an unforgettable birthday celebration during your stay. Our team takes great pride in creating memorable moments for our guests, and it is heartwarming to find out that our efforts resonated with you. The room decorations, the tasty cake, and the thoughtful messages from our colleagues were all part of our aim to make your special day even more extraordinary. It is truly gratifying to learn that every aspect of your stay contributed to making it a remarkable memory. We are thrilled that our hospitality met your expectations and provided you with the best birthday experience. Your gratitude and positive feedback will certainly be shared with our team, who will be overjoyed to hear that their dedication made a difference. We would be honored to welcome you back to our urban resort in the very near future. Until then, we wish you all the best, along with good health and happiness. Please, feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
夕方にチェックインしてたった一泊しかできないのが勿体無いくらい、全てが素晴らしかったです。チェンマイでは最近は新しいブティックホテルが人気だと聞いていたので、昔からあるシャングリラはどうかな、と思ったものの、やはり格を信じて選びました。今回は高齢の親を連れての旅だったので、ゆったりとした気分を味合わせたかったので、これ以上ない空間でした。おそらくアップグレードのお部屋で眺めの良い部屋を割り当てて下さったのでしょう。レセプションのKhun Rodyが、部屋に足りないものはないか、部屋の居心地はどうか、確認してくださいました。 チェックアウトの後は、チェンマイ駅から寝台列車でバンコクに帰る予定だったので、父が疲れてしまうのが心配でしたが、レセプションのKhun Rak が、14時までのレイトチェックアウトをさせてくださり、とても助かりました。
Dear 617rn, Thank you so much for sharing such a fantastic review and I am truly delighted to find out that you and your parents had a pleasant stay, even if it was just for one night. I am extremely pleased that our urban resort met your expectations, and that you found it a comfortable and relaxing space for your parents. Also, it is wonderful to realize that Khun Rody and Khun Rak were able to assist you and to make your stay more enjoyable. Your positive remarks about our breakfast and the attentiveness of our staff, including the "young man" at the juice station, are much appreciated. We are proud of our team, and extremely gratified to hear that their friendliness contributed to your overall positive experience. 617rn, all of us hope to welcome you and your family back in the future for a longer stay. Until then, please feel free to contact me directly if there is anything I can do to further assist you with. Yours sincerely, Gabriele Lombardo General Manager
6.30 am. However, there was 1 day where I need to go to Chiang Rai as early as 5am, the hotel was very kind to arrange complete set of breakfast box for us.