Dear User kawasaki2024, Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed the resort atmosphere of our hotel and its convenient location near the heart of Pattaya. It’s wonderful to know that you found the hotel to be a calming retreat and appreciated the vibrant surroundings just outside. We’re especially thrilled that you loved the spa. We hope you’ll have more time to indulge in a longer spa experience during your next visit. We look forward to welcoming you back for another relaxing stay! Best Regards, Piracha Intana Guest Experience Manager
Dear User PTRABBIT, Thank you for sharing your wonderful review of your stay at Avani Pattaya Resort. It sounds like you had an incredible experience! We’re thrilled to hear that you enjoyed the pool, gardens, and the relaxing atmosphere within the resort. It’s great that the variety of breakfast options, including Thai, Arab, and Indian cuisine, kept your meals interesting. We’re especially pleased to know that you enjoyed the spa and appreciated the excellent service from our spa reception staff. It’s wonderful to hear that you found the massage quality exceptional. Overall, we are delighted that you felt the tropical and relaxing vibe of the resort and that our staff’s hospitality added to your positive experience. We hope to welcome you back to Avani Pattaya Resort for another unforgettable stay in the future! Kind Regards, Piracha Intana Guest Experience Manager
Dear User umekun, Thank you for taking the time to share the review through TripAdvisor. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Piracha Intana Guest Experience Manager
Dear User meirou2000, Thank you for sharing your feedback! We’re happy to hear that you enjoyed our great location, close to Walking Street and a shopping mall, as well as our large pool which provided a relaxing escape from the heat. We’re glad you were able to enjoy the pool bar too. We appreciate your comments and hope to welcome you back for another enjoyable stay! Kind Regards, Piracha Intana Guest Experience Manager
Dear User 644yukarik, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our well-maintained gardens, the convenient location, and the various pool facilities including the jacuzzis. It's great to know that the direct access to the Royal Garden Plaza added to the convenience of your stay. We apologize for the inconveniences you experienced with the guest room facilities, including the lack of outlets by the bed and the plumbing and air conditioning issues. Your comments are very valuable, and we will address these concerns with our team to make the necessary improvements. We hope to have the pleasure of welcoming you back to Avani Pattaya Resort in the future, where we will strive to provide you with an even better experience. Warm regards, Piracha Intana Guest Experience Manager
Dear 763takash,
Please be noted the money deposit (cash or credit card) will be collected from customer upon checking in as ;
- Determine the appropriate deposit enough for room, service charge and tax for the entire length of stay at check-in or each day for the upcoming night’s stay.
- Determine the appreciate deposit to collect additional for incidental charges BHT 2, 000 per day (USD 60$).
Please let me know if I can provide any further information or if you have any questions.
Regards,
Nopporn Kongvuth/Executive Assistant Manager- Rooms