Dear Mr/Ms. Suta_japan, Thank you for encouraging our hotel on its early days. We promise we will keep it deserving to your 5 star review. We very much appreciate your comments regarding your stay at the The Lapis Hanoi. We have 4 room types and only the standard category does not have a view but it is very well appointed. Our team members are always thirsty to serve the guests with their sincere. Some facts of the building we cannot change, but we will continue to improve the facilities and services. And your kind review on Tripadvisor is the motivation for us to do so. Best regards, Nguyen Phuong Chi (Ms.) General Manager
Dear ryo111786, It is delightful to hear that you had an excellent stay with us. Thank you for praising our service and spending your time of sharing your review to us and other travelers as well. I am very proud of my team who is trying so hard in every single day to maintain our quality of personalized service. And I will surely forward your compliment to Duy and Khanh in order to make their days. We are very much to look forward to serve you again in Hanoi. Sincerely, Nguyen Phuong Chi (Ms.) General Manager
Dear asukanirori, It is delightful to hear that you had an excellent stay with us. Thank you for praising our service and spending your time of sharing your review to us and other travelers as well. I am very proud of my team who is trying so hard in every single day to maintain our quality of personalized service. And I will surely forward your compliment to Duy in order to make his days. We are very much to look forward to serve you again in Hanoi. Sincerely, Nguyen Phuong Chi (Ms.) General Manager
Dear ikuo_Kobayashi, We very much appreciate your comments regarding your stay at the The Lapis Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Phuong Chi (Ms.) General Manager
Dear AkiraA115, We very much appreciate your comments regarding your stay at the The Lapis Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that some of your experiences did not meet your expectations especially with the wifi, please allow me to express my sincerest apologies. We hope to have the chance of welcoming you back in the near future when we will strive to make your stay more seamless and enjoyable. Sincerely, Nguyen Phuong Chi (Ms.) General Manager
There are rooms with a balcony but there are a little more expensive. Space in both room and balcony is fairly large and convenient. I really appreciated this accommodation.
