Hi Climber79, Thank you for your question but we can not provide any detail website or e-mail address here as following the TripAdvisor's guideline. Please go to our official website for your information or you write your requests here and that i can assist you. Best regards, Jack

Dear Mr Shigeko, Greetings from Essence Hanoi hotel & spa! Thank you for your inquiry. Kindly be informed that we do have room with big window but it is non-smoking. For a smoker, you are advised to take a room with a balcony. i.e: Deluxe balcony, the Junior Suite balcony (at our Essence d'Orient hotel); Or a Suite at Essence Hanoi hotel. Please contact us directly at our official website or by email so that we can send you an offer in details for your consideration. Thank you once again and we look forward to hearing back from you soon. Best regards,

Dear valued customer, Thank you so much for your request. Plz note that we could store luggage at our hotel for free of charge while taking overnight trip in Halong bay. Best regard,

Hello, Thank you for your e-mail. The hotel can/will wash for you and you will have to pay for this service. You will not have access to the washing machine, sorry ! Again, a great boutique hotel.

Thank you for your inquiry. Kindly be informed that we do provide that service. Due to Tripadvisor regulation, please contact us directly or sms with your contact info so that we can provide you with more details of the service and make proper arrangement. Best regards, Aira Boutique Hanoi