Dear kinnikutabi, Thank you for your wonderful review! It is our pleasure to know that you found our hotel facilities and services up to satisfaction. At the Melia Hanoi Hotel, we strive to take care of every detail to deliver a seamless experience personalized for each and every guest. Your positive feedback is truly appreciated and will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us. We hope to have a chance to welcome you back in the near future. Best regards, Nguyen Thuy Trang Guest Experience Agent
Dear lakokugu, Thank you for your wonderful review! It is our pleasure to know that you found our hotel facilities and services up to satisfaction. Your kind compliment has been transferred to Tuan Anh, The Level team and our management. At the Melia Hanoi Hotel, we strive to take care of every detail to deliver a seamless experience personalized for each and every guest. Your positive feedback is truly appreciated and will motivate us to improve our services continuously. Once again, our most sincere thanks for staying with us. We hope to have a chance to welcome you back in the near future. Best regards, Nguyen Thuy Trang Guest Experience Agent
Dear SnowF_12, Thank you for your feedback! We are delighted to know that you had enjoyed your room. However, please accept our sincere apologies if the cleanliness had not been up to your expectations. We well note your feedback and will forward it to related departments for further review and improvement. Our team had also been informed of the issue with your keycard and immediate actions will be taken to avoid similar situations. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver a seamless experience to all the guests. Your constructive feedback is highly appreciated and will help us improve our services continuously. Once again, our most sincere thanks for staying with us. We hope to welcome you back in the near future. Best regards, Vu Ngoc Anh Guest Experience Officer
Dear suta_japan, Greetings from Hanoi! Thank you for staying at our hotel and for posting the comment on TripAdvisor. We are glad to learn that your stay was fantastic, and you especially enjoyed our recreational facilities as well as accommodation and breakfast. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and such nice words like yours truly give encouragement for the entire team. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience
メリア ハノイ のDirector of Guest Experience、Hanoimeliaからの返信
2020年6月7日に返信済み
Dear Pokopenkun, Thank you for staying with us and for your review. It was our great pleasure to be your accommodation while visiting Hanoi. We are very happy to know that you enjoyed the hotel and our associates were able to assist you. At Melia Hanoi, guest satisfaction is our top priority and having achieved that truly is a source of motivation for the entire team. Rest assured that your comments would be shared among our team members. Once again, thank you for spending your time with us and we look forward to welcoming you back in a near future. With warm regards, Doan Hong Ngoc Dung Director of Guest Experience
Dear クリ,
Thank you for your interest in Melia Hanoi.
Please kindly be informed that we offer transportation service at VND 1,750,000 net/car/way by Mercedes E250 4seats (~ USD 76). The price for taxi is VND 500,000 (~ USD 22).
There is also a shuttle bus that stops right in front of the hotel every 20 minutes, starting from 5:10 AM until 10:30 PM. The ticket costs VND 30,000 (~USD 1.3) and takes around 50-55 minutes.
We look forward to welcoming you to Melia Hanoi soon.
Best regards,
Hugo Besson
Guest Experience Team
We were there last Feb. in Melia Hanoi. I have book a Van for our group of 9 adults thru d hotel concierge it's quite pricey. If you could book a grab from the airport to Melia.much better. Enjoy.
