Dear Ryochi H, Thank you for taking the time to post the review on Tripadvisor. Our hotel is indeed at walk-in distance from the temple of literature and Ho Chi Minh mausoleum. To go to old quarter better to take taxi as it take 10mn by car and it's only 3 USD. We have also free shuttle bus on Saturday and Sunday to go to Hoan Kiem lake. Thank you for your comments which we will take on board for future improvements. Once again thank you for your feedback and we are looking forward to your return. Yours Faithfully Vincent OLIVIER Resident Manager
Dear Adventure33293485942, I would like to thank you for providing us with your feedback relating to your recent stay. I would like to greatly apologize for the unfortunate incident you experienced at your arrival. Please rest assured that this is not our normal service and I have personally brought this case to my team to strongly emphasize how serious the matter is and to pay more attention in order to avoid future occurrence. Guest satisfaction is at the paramount of our priority and I feel very embarrassed. However, I would like to confirm that our higher room type category were full during your stay that's why we could not upgrade you but we managed to find another room of the same category. It would be our pleasure to welcome you back on your next trip to Hanoi. Kind regards, Vincent OLIVIER Resident Manager
Dear naota1969, Thank you for the review and for sharing your experience with other travelers on TripAdvisor. We are very delighted to know that you liked our room which was in better condition than during your last visit. I shared your feedback about the bathroom amenities and the VAT invoice with the respective teams for immediate improvement. We appreciate your feedback and we look forward to welcoming you back again in the near future. Best Regards Vincent OLIVIER Resident Manager
スイス ベルホテル ホライゾン ホテルのGeneral Manager、Simon P Rからの返信
2018年4月19日に返信済み
Dear pohutukawa0505 Thank you very much for your visit and your nice review. We are happy to read, that you enjoyed your stay with us. If your travel plans will bring you back to Hanoi, please do not hesitate to contact me directly and I will be happy in personally taking care of your reservation. Yours Sincerely Simon simon.rindlisbacher@accor.com
Dear Stephanie,
Sorry for the late reply,
We can offer you our Deluxe Executive Room is available from 11-13 March at our best flexible rate: VND 3,690,000++/room/night (subject to 15.5% of taxes and service charge, single breakfast included).
We regret to inform you that due to current business levels our Lounge is currently not operating for service. The benefits of the lounge are available for breakfast at our restaurant and for happy hours at the Mint bar.
If you wish to proceed with the booking please email us directly
Thank you
Kind Regards
Vincent OLIVIER
Resident Manager
Yes, we do have suites with nice terraces. You may contact our reservation department or one of the persons, responding to our guest reviews. Would be great to welcoming you soon.
