Dear Esteemed Guest, Thank you for choosing to stay with us at Apricot Hotel and for taking the time to share your detailed feedback with us. We are delighted to hear that you found our staff to be kind and enjoyed our delicious breakfast offerings during your stay with us. We sincerely apologize for the issues you encountered with your room, particularly regarding the view and the noise from the garden door. Your feedback is valuable to us, and we will certainly address these concerns with our team to ensure that such issues are resolved promptly and efficiently. About the shower room issues, our bathroom is equipped with electric curtains. However, we might not have given thorough instructions, which led to your misunderstanding. We will certainly take care of this and take it into consideration as soon as possible. Additionally, we appreciate your suggestion regarding the noise from the garden door, and we will take immediate steps to rectify this matter to ensure a peaceful and relaxing stay for our guests. Your feedback helps us to continuously enhance the guest experience, and we are committed to ensuring that your next visit with us surpasses all expectations. We look forward to welcoming you back to Apricot Hotel and providing you with an unforgettable stay. Warm regards, Apricot Hotel
Dear Meander07123056536, It makes us very happy to know that you had an overall divine stay at our hotel and Thank you so much for choosing Apricot Hotel as your choice of accommodation in Hanoi. With a subtle hotel design and attention to every single detail in facilities and amenities, we aim to provide the most satisfied and top-notch service in Hanoi, guarantee a 5-star experience in the city's heart. We hope the hotel has contributed to make your wonderful trip and may have the opportunity to welcome you again in the near future. Thank you and best regards, Apricot Hotel
Dear miura65, Warm Greetings From Apricot Hotel! Thank you very much for taking the time to share your stay experience on TripAdvisor online community. We were delighted to read your kind review and learnt that you had a wonderful vacation during your stay with us and that you were impressed by the service from our team. On behalf of the team, thank you for visiting us and for sharing your valuable feedback. We all look forward to welcoming you back in hopefully not too distance future. With best regards, Apricot Hotel
Dear tarosuke910, First of all, we would like to thank you for choosing us for your accommodation in Hanoi! Also, we were truly disappointed to read of your experience during your time at our hotel. It was regretted to know that our Sketch room window and breakfast price did not satisfy your expectation. Whilst an apology will regrettably not alter the outcome of your experience on your occasion, I do extend it with greatest and deepest sincerity. In regards to your detailed inputs mentioned above, they will definitely add practical values to the overall development of our hotel as we still expect to welcome you again in the future. As you mentioned, we assumed to recommend that rooms with lake view have the best view in the city. So please tell us about your demand next time, we will definately provide you the best. Again, please kindly accept our apology and I hope that this has not put you off a return accommodation with us again. We will moderate ourselves to come up with better compromise and upgrading output. Thank you and best regards, Apricot Hotel.
Dear tomotomotomochaco, Thank you so much for taking time to share your stay experience with us on TripAdvisor. It gives us great pleasure to learn about your wonderful stay experience and that you loved every part of your stay. We are delighted that you enjoyed the quality of our service. We value your review and we look forward to creating more memorable experiences for you when you return to Hanoi in the future. Best Regards, Apricot Hotel